Vision Source Member Support Center

The Dr there was very knowledgeable and even explained some things about my eyes that I didn't know. Very helpful. The two people who did my eye exam (one was in training) were great. This place has a lot of very expensive designer frames and not a large selection of moderately priced frames. It took over 35 days to get my glasses from this business. I thought that was an excessive amount of time to make a pair of glasses in 2023. And when my glasses finally came in, the detachable sunglasses were not in the order. Had to wait for them to be sent from the manufacturer. The young female who waited on me when I entered, wasn't very customer friendly. I will not use Vision Source as my vision choice again.

I have been visiting this Deerbrook location for at least 7 to 8 years. I was extremely impressed with the Dr. Patel that was there years ago and with their selection. The glasses were a bit higher than most stores but they had so many. But for the last few years the service has been declining. They never miss taking payment I owe but held onto a credit of over 90.00 for over a year without telling me. But ok np. You have an apt for 9am you get called back 30 to 45 min later. ok most md office do this so np. Year before last I had to return my glasses twice because they kept messing them up. Line of site was off 1st go round and then made in the wrong color. How that happened I have no idea but it did. I have dry eye syndrome and have had punctual plugs. They replaced them a little more than two weeks now and one seems to have fallen out. I called and told them so I could come in and get it taken care of and they wanted to charge a copay. Yeah right. If you buy a dinner to be delivered to you and you get a bad batch they are going to send it to you and not charge another delivery fee. Yea well I have a few words for their corporate office and then I am over done. FRIED.

Very trendy, I feel like I entered Vogue when I walked in. Looked liked they wished they were in the Galleria or something. A very, very wide selection and optometrist is pretty down to earth. They offer complimentary coffee,water and tea. It was a pleasant visit but I won't be back.

I was going to the Vision Source in Alief, Houston, Texas for over 20 yrs & recently switched to a Katy location & it was the worst experience of my life! I took both my sons for an eye exam & for new glasses. Both glasses arrived over 2 weeks later which was too long & not what they promised. Son #1's glasses wound up breaking while on his face & almost scratching his eye (the "fish wire" around the lenses) Dr said bring them in but not tomorrow b/c we're closed on Wednesdays (ok?!?) so my husband brought them in, dropped them off, then Dr said come right back I fixed them (long story short) they are breaking again now. $300 glasses. They tried to make it right by providing a free pair but what good is it when it breaks & is useless. Son #2 the younger son tried his new glasses & said they were blurry. Dr said something about the shape of the lens. Brought them back, he said he fixed them. Bottom line, my 10 yr old says they are still blurry so they are useless & my son is still wearing his old rx. After spending $415 & numerous phone calls & 5 trips to their office, I asked for my money back & to keep the glasses since I need my sons to be able to see while I start from scratch with 2 new eye exams at a whole different place. They said to return the glasses & they will give partial refund which does not help me b/c I need my sons to be able to see PLUS they already used my sons' medicaid benefits for the year! Worse experience ever at The Vision Source @Katy Reserve! I hope you do not waste your valuable time there. PS - I tried for weeks to work this out with them and all they offered was a partial refund & they wanted all 3 pairs of glasses back. My older son bike's to school so he needs to be able to see at 6:45 in the morning. Not to mention he is under the autistic spectrum & doesn't understand why this is happening AND to top it all off when my husband was driving for the 2nd time in 1 hour to go back & get the glasses, he was doing 51 in a 40 and got a ticket which will cost more time & money. He was so frustrated, he was not paying attention to how fast he was going at that moment (it's no excuse but very frustrating) to be dealing with this for a month now! I will be filing complaints with Vision Source Corporate, the BBB & every place else to warn people to avoid this location & learn from my horrible experience!!

Horrible service. Instead of getting issues resolved them lie to you. I am still waiting on glasses that I already paid for. I tried to call corporate office but they gave me wrong number. I have used them for several years but this is an unacceptable experience.

Byron was very helpful and patient when I was picking out my frames. Was very pleased with and will definitely go back if I need any more glasses or a check up.

Might be a little expensive, but these are the best eye doctors in kingwood and atascocita that I have been to.

The employees are good and great attention to detail. I even got my glasses a day earlier.