Odessa Vision Center

Never has it ever been easier to schedule an eye exam and I didn't realize that until I learned about the Odessa Vision Center on Penbrook Drive. With Odessa Vision Center, you can schedule an appointment online and select an Optometrist online easily. The scheduling process was quick and I received a confirmation appointment via text message within 24 hours. Dr. Ramos was professional and thorough with my examination, and gave me some helpful suggestions when using a computer with bifocals. She took time to answer my questions, and helped me understand the benefits of some of the OTC supplements I take. I highly recommend Dr. Ramos and Odessa Vision Center for your eye health.

Very poor customer service, I requested an appointment online since my daughter had a four day weekend, I wanted to make her yearly appointment so that she wouldn't miss school but when I called to confirm the lady said that it was merely a request, and the appointment was never made. I requested to go ahead and make the appointment and I would call her back because I was driving and she said she could not do that. So , asked if she could check online for my request because I provided all the insurance information on the portal but she couldn't do that either. This is not the first time that I have spoken to this same lady at the front desk. She is very rude and must not like her job.

Fast and professional. Very friendly and pleasant experience. I highly Recommend this practice. The doc and staff were fantastic

I was sad because Dr.Jackman was my doctor for so many years and he left, but Dr.Ramos was wonderful she really understands our concerns, and she took care of me and my husband with such professionalism that we love her now.

Thank you Odessa Vision Center! Our visit was wonderful. Everyone was wonderful! Thank you Dr. Ramos for taking time to answer all our questions! Jennifer was amazing! She gave great suggestions and was so sweet! Thank you, thank you for your help!

I was treated very disrespectfully by an employee and humiliated in front of other customers. The store is on my insurance plan, I have never been there before. The counter staff politely acknowledged me and asked if she could help me. I accepted help and asked if they carried a brand of frames and where were the options to look at them. She pointed me in the direction of the frames. As I turned to walk I the direction I was informed of, I noticed an employee standing with her arms crossed and blocking the entrance to where the frames are located. The employee, twice, made a comment out loud in front of customers and employees referring to me as having an "ugly face". At that time I noticed that the employee was my ex-wife. To immediately avoid any further confrontation from her, I made no verbal response and turned to leave the store to avoid more conflict from the employee in front of the establishment's customers and employees. As I was leaving to exit the building I heard more harassing comments being made and at that time observed the same employee following me thru the store continuing to harass me in a threatening manner loudly. I left the building and the employee continued to follow me outside of the building while still verbally harassing me. Upon noticing that she followed me me outside the building as I was trying to leave peacefully, I told her to keep her distance, which she refused to do so. My daughter was waiting for me in the vehicle and witnessed the employee following me. When I deemed her threatening behavior was to close to the presence of my daughter. I stopped and turned to face the employee and put my arm out and again stated for the employee to keep her distance from me. At that time she stopped walking towards me at which time I was able to enter my vehicle and leave. This employee harassed and humiliated me in front of other customers and employees. I reported and made a complaint to the manager and informed her that their security cameras should have it recorded of this employee harassing and chasing after me inside the building and even outside of the building. And that it would show me displaying no signs of conflict and only trying to leave the premises.

As a first time customer my experience was exceptional. The staff I encountered were warm ,helpful and friendly. They accepted my vision plan which is VSP. My Optometrist was very friendly and knowledgeable.He explained everything throughly. I would definitely recommend them for your eye care services.

Wonderful staff and Doctors. Had an eye emergency and Melissa was kind enough to get me in and be seen by Dr. Phillips who examined my eye and reassured me my issue would be resolve over time. Very grateful for them.