Visionworks Rockwall Market

What an awesome location. Our rep Zoryah was very helpful. Our daughters vision wasn't great but the staff was helpful in selecting the best glasses for us at a good value. The store manager was also very helpful and provided us with a starter kit for cleaning at no cost. They made this a great experience. Highly recommend.

Go see Shelly at Visionworks Rockwall shes amazing. (Although the interaction with other employees there Iam sure they are all great!) But I favor Shelly! They have a nice selection of frames- great pricing. They explained my insurance in detail so I could understand it- frames back in 2 wks or less. Very helpful & kind! Clean store! Highly recommend!

MICHAEL!!! It was around 6:30pm when I came in to order a remake for my glasses Feb.06, Michael advised I try my new glasses on and he will take care of me once I find some new ones. I found my pair , but Michael clocked out and left. Didn't tell worker Zoe what I needed or anything. Okay I let that slide , come today 02/23/26.. I go in to pickup my glasses , it was a wait because all 3 workers were busy Shelly, Z, & Michael. I walked in Z said we will be right with you shortly , I waited patiently no rush or anything .. an old lady came in behind me 5 mins later and Shelly advised her someone will be with her shortly too. After waiting , Michael stopped in the midst of helping his patient TO ACCOMMODATE THE LADY THAT CAME BEHIND ME ! (I STILL HAVE NOT BEEN SERVICED AND WAS LOOKED OVER) I walked to the back desk because the lady stated she was picking up glasses too. He walked pass me , didn't say Hi or Anything. Didn't even budge to ask if everything was okay. The customer picked up 2 pair of glasses and gotten them adjusted. I waited patiently. Once she gotten done , she adv Michael , I think this lady here was waiting to pick up too, right ma'am. I said Yes! Michael looked at me and said "you will have to wait" I am helping this lady here(his previous customer) . I said I am not waiting because I been WAITING and you helped someone that came after me . I need my glasses. He said I won't be able to adjust anything if needed because I am helping someone but I can give them to you! I said whatever needs to be done will be done if needed cause you could've finished your patient first before moving on to the next. Moral of the story. TREAT ALL CUSTOMERS EQUAL! Doesn't matter if the lady after me was older or whatever the case may have been .. you should have said NEXT PERSON WAITING I CAN ASSIST, NOT JUST PICKING SOMEONE ! Rewind the cameras too.

Shelley is always there giving great customer service. Dr Monica is good but if you want your exam to be conducted by her then you must ask to be scheduled with her. Most of the other doctors who fill in are OK but I recently had a negative experience with one of them. The frame selection is not as good as it used to be since 2022.

The receptionist made sure I was greeted and was prepared for my visit. The assistant was friendly and made sure to explain everything before she did the eye pressure and pictures. She never made me feel anxious. The doctor is always so kind and welcoming. Answered all my questions and didn't make me feel rushed or just another person but made me feel like I was her only patient of the day. After my visit, I went over to the eyeglass store, and even though she was all alone she made sure everyone who was there was informed that it may take a few minutes before she was able to help you. She never seemed overwhelmed. It would be nice to have more than one person working at the eyeglass store to cut the wait time for glasses. All in all, I've been going there for 6 years and will continue to return each year. Unless the prices keep going double. One pair was the same price as 2 this year.

Great service and great selection of eyeglasses. Onaca made our experience pleasant. She gave feedback that was helpful and we appreciated her. We will purchase here again.

This was my first time at a vision work store the sales consultant Zoie was absolutely amazing. She was professional kind and very knowledgeable. I ended up buying my glasses and I'm so happy highly recommend 5+!!

The staff were very friendly, informative and respectful. They explained everything about insurance coverage and co-pay. The assistants also told us what procedure they are doing. They were not rushing and took their time to address our issues. Dr. Nguyen was great! She explained everything well and was very thorough. I would definitely recommend them!