EyeTX Vision Center - Culebra

DO NOT USE... The minute I walked in the door this location they tried scamming me and over charging. When I approached the counter and checked in I was informed that I had an "$80 copay due" and I was shocked and replied "no, my copay is $30" they she said you are correct its $30 but the doctor likes to use this machine that takes pictures of your eye so they don't have to dilate your eyes during the exam and that's $50 and not covered by your insurance. (So right off the bat they try to scam you). Why didn't she try to sale the pictures rather then LIE and say my copay is $80. I heard her tell everyone that came in this and most paid without asking or not knowing that their copay was.. (SCAM-FRAUD-MISLEADING)..... So I was about to walk out and she said I didn't have to get that and I was like OK as to not be charged for a missed appointment or something (who knows with this place). The doctor was nice and did a good job. Then I went to select new frames as I only need readers I asked where the lower end frames are. So I was looking at the frames under $75 and going to get a bifocal which I have been doing for many or years now. Then the lady returned to tell me with those frames my cost would be over $400 I was like WHAT (now I am putting the frames back I selected) I was like that's crazy give me my RX I am out of here. I have never in my 50+ years paid that much for a standard bifocal (always under 200 and my insurance covered the full cost). As I was getting my RX she stated they would not give me my PD as I would have to get that from someplace else since I wasn't buying the glasses there. Please stay away from this place, they are dishonest and out to make money... I feel sorry for the doctor as she was nice but this place is a scam.....

This place is a really nice clean establishment. The people are outstanding and very caring. The eye doctor actually told me something about my eyes that no one else has ever. The eyeglasses were actually more than what I wanted to spend so I was a little disappointed with that, but they did try to work with me and gave me some discounts. The main reason I would use this establishment again is because the people were so wonderful.

Always get a great pair of glasses that fit your prescription. Perfect but not overwhelming selection of glasses to choose from. Great staff that make sure you get what you want at a agreeable price for your insurance provider. I will see them next year.

I love EyeTx and have gone to several different locations with no issues of my history being accessed. The staff is always super helpful with picking frames and pricing for insurance.

went in for an exam yesterday and ordered glasses but feel very bad about my purchase. I ordered prescription sunglasses and didn't even get to see a physical example of the lenses to put on them. She just kept giving me a verbal description also similar to another review here they were telling me what to get and not asking. I had so many questions about the prices seemed extremely high and they also wouldn't give me my PD, I won't be returning for exams if I'm not able to cancel my order tomorrow morning. They also didn't listen to what I wanted just kept trying to upsell me. There's no way with the holiday weekend that they have started production on them. Let's see if they help me. Found way better frames by the same brand at another place that wasn't even in network and they were cheaper.

I have been coming to here for the past 2 years and always get such a welcome response and attentiveness with exam and eye glass choices! Everyone is always up beat and friendly!

Speechless! All I can say is WOW. Never in my 46 years of wearing glasses have I ever had such an outstanding eye exam/visit. From scheduling to insurance to eyewear/contacts AWESOME! The staff is very nice and customer service is top notch. Brenda helped me and was so professional and awesome. Micheal was the optometrist who saw me and he was phenomenal! He explained everything every step of the way. He asked me my needs and wants and gave me options. He went above and beyond for my vision needs. There was another male at the front desk (I didn't catch his name) who was very friendly and professional. Brenda knew my insurance benefits so I didn't have to hassle calling to re-confirm. Not one mistake was made. I will continue to bring all of my business here. EyeTX Culebra, if any of you are reading this, just know you made my day. The exam rooms were clean and well stocked. Lots of glasses to choose from but I ended up getting contacts. I will be back and my family too!

My experience with Stephanie, Liz, the Doctor and the entire crew was stellar! They're efficient, and their "people skills" are top notch. Although there was a tiny "hiccup" with the order of my prescription sunglasses, the attention to correct the problem was prompt, and sufficient.