Omni Vision - Westloop

Customers beware!!!! Before now I have not had any bad service from this company or location. However, I had the warranty for my sons glasses and have paid for his broken glasses. I no longer have the broken glasses so the new glasses wont be issued and Im now also being told I will not be issued a refund for the glasses. So a paid warranty and paid glasses. When I call location for corporate number Im told they can not give it the manager has to put a ticket in to receive this information. Highly unlikely!!! In this climate every dollar counts.

Love this location. We have been in twice. Last year my daughter and I gout our first pair of glasses with them. My daughter is young and broke her glasses. We made it in time for the warranty. It was inexpensive, quick, with great service! About to book our 3rd visit!

Hit and miss. Sometimes the front desk is friendly, others they are short and borderline rude. It's not even different employees. Also I was told by the doctor to come back in 3 months after getting checked out for something else... later when rescheduling I was told it was a 2 week minimum and I was refused service unless I payed full price for a check up. So I had to wait a year for my insurance to kick in half blind in one eye because my prescription was wrong.

This must be the worst service I've ever received. First time glasses, DR & Staff on the clinic side were great. Front desk, AWFUL. They couldn't be bothered to get up and show you glasses or help you look. Once I picked frames, asked me if I wanted several options of lenses, NEVER ONCE told me they were up charges, or not needed, going as far to explain the warranty as if it automatically included; no that was also an up-charge. Says she run my insurance and card and it's $477, making it sound like it will be less after she runs the insurance but in fact charges me $477. I called back within 20 minutes to cancel, emailed , messaged through their online portal. I have emailed everyday since then, I called Monday and spoke to Donnelle who said she would make sure they were cancelled, now Thursday the charges are still on my card. I have emailed every single day asking , 5 in total and not one single response, I messages online, not one single response. HORRIFIC CUSTOMER SERVICE. Wish I could rate less than one star. Also changed me for back UV protection when it clearly says that's included in Blu Blocker.

Virtual visits did not work for me. I prefer to speak to someone in person that can see my previous history record in the system. Will not return.( 5 Years customer)

This was my first time visiting this place. I already had a prescription and had high expectations based on the selection, unfortunately, for what I paid, the quality of the glasses was very disappointing and unacceptable. Mine broke within one week, which should not happen with normal use. I won't be returning and would not recommend this business.

This location is the main hub for the area that offers full-service and a wide selection of glasses. This store is very new and clean with a great deal of diversity in the staff and doctors. Instead of eye dilation drops, they have a new eye scanning machine (as you can see by my photo). Very enjoyable experience for my first time getting glasses!

I've been a loyal client of Omni VisionSource for over 10 years, but after my most recent experience, I can no longer recommend them -- and I will not be returning. I initially went in about four months ago for a new prescription that didn't feel right. I reached out, and to their credit, they offered to bring me back in to reassess. However, what they failed to clearly communicate was that there is no in-person doctor on site -- I was seen virtually, something I was not expecting from a vision care provider. My appointment was at 4:30 PM. I didn't walk out until 6:30 PM. That would have been understandable if the time had been spent providing attentive care, but that was far from the case. The person performing the exam was dismissive and borderline rude. When I told her the new contacts they gave me were blurry, she snapped, "Well, I just checked your eyes," as if that should have settled it. I told her they were worse than when I walked in, and she had no response. To make matters worse, I noticed she placed the contact lens boxes incorrectly -- the right eye lens was placed on the left and vice versa. She didn't communicate this at all, so I likely wore the lenses in the wrong eyes during the first test. The second time, I happened to catch her doing it and asked for clarification -- and she admitted she'd switched them. By then, I was completely distracted and uncomfortable. No one -- not the technician, not the virtual doctor -- noticed that I had never removed my previous contacts before putting in the new ones. I didn't realize it until I got home. That kind of oversight is unacceptable and potentially harmful. This is not the level of care or professionalism I expect, especially after a decade of loyalty. The lack of communication, the dismissive attitude, and the carelessness I experienced are enough for me to take my business elsewhere. I would strongly caution others before trusting their vision needs to this office.