Michael Offord Optometrist/Optician

Highly recommended service! My 8 year old has been using Michael Offord Opticians for several years now and the service we have received has been nothing but outstanding! All of the team who we have seen and dealt with (including Michael himself) have been really friendly, knowledgeable and helpful! You really do receive a personalised service going there! The highlight for me is that each staff member so far who has dealt with my son, has directed all conversations and engagement with him directly around his vision and glasses...you don't receive that level of care elsewhere from my experience and the positive outcome this has on my son is shown on his comfort of continuing to attend follow up appointments! All of this on top of my son receiving birthday cards from the service through the post just keeps them a cut above the rest! Thanks Michael Offord and team!

We used this practice for decades and never gave a second thought about going elsewhere. Eye tests were always carried out meticulously in pleasant surroundings and nothing was a bother. However, when one of us needed cataract surgery, we felt that we were badly let down. Michael enthusiastically promoted Spa Medica (Gateshead) over an NHS clinic, but it turned out they certainly weren't the experts we were assured they would be. (See our review of Spa Medica.) Was it too difficult to have arranged a check of the specifications of the replacement lenses they had fitted? Their actions have caused long-term eyesight issues and permanent discomfort which have had an adverse impact upon our lives. Sadly, we received no support from the practice, so we now go elsewhere.

First time customer,highly recommend Michael and his excellent team. The attention to detail my wife and I received was first class. Great choice of frames. Five stars.

My 93 year old dad and I have been customers since November last year, when we both had a comprehensive eye test. I was very impressed by the expert standard of care, especially for my dad who has a few problems. I've had to take dad in January and again today, and as before, the staff are incredibly helpful and caring to my dad. Amazing service, and we can always get parked very close to the door. I'm so glad we discovered Michael Offord's practice, it's exceptional!

I have been going to Michael Offord for years now along with my family. I have never had a negative experience everyone is so friendly and professional. I have a autistic child who finds appointments difficult but he has always been treat with such care and understanding by all staff. Would recommend to anyone who is looking for a professional friendly Opticians.

I have been coming to Michael Offord's for years and certainly wouldn't go anywhere else. Michael always puts you at ease on your visit and his staff, also, are very caring. The service and follow-up are excellent. I have recommended two of my friends to go and they are very impressed

I rang them in a panic and they were able to accommodate me the same day. The staff were all friendly, and relaxed, which put me well at ease. The optometrist was very friendly, accommodating, and a fabulously easy manner about him. He came across as very professional and trustworthy so left me feeling really happy about giving him my and my family's business. The shop was very clean and tidy and I was able to pay swiftly and leave without fuss so it was just an all round excellent experience.

Thank you Michael and all your staff. Visiting the practice is like coming home after 4 generations of our family have attended for eye checks and treatment. You have even squeezed me in when I called in as I was really worried about my eye. Always efficient yet relaxed.