M&S Opticians

Lovely staff here, very helpful. Good selection of glasses, high quality. I didn't get my eyes tested here so am unsure about that experience but I was after some new glasses after a recent test elsewhere. I found a pair I liked the shape of and asked if there was another colourway. The kind assistant checked on their online stock and the frames did have another colour which I thought looked like they would suit me better. She said this could be ordered into the store for me to try so I left my details with her and received a phone call the following morning. She let me know the frames would arrive in store for me to try the next day but I was away at that time which she said was fine and assured me that they would be reserved for whenever I was next able to come in. I would say it seems to be difficult for the staff when there's only one assistant on the shop floor so maybe a queue system should be implemented or there should just be more than one staff member. I did come later in the day however, closer to closing time - I was waiting at the front desk but others just walked up to the one staff member and was served immediately. They did notice this however and served me straight after. Overall I'm very happy with my new glasses (after a long search at other stores) and the service I received. I believe they also offer free aftercare with cleaning and adjustments, can just pop in store, no appointment needed. Thank you to the wonderful M&S team!

I had a great experience at M&S Opticians and would highly recommend them. The eye check-up was thorough, professional, and clearly explained. A special thank you to Irene for her excellent support throughout the whole process, from the eye test to helping me choose my glasses. She was friendly and patient. I'm really happy with my new glasses and the overall service!

Great experience from start to finish. Didn't know what to expect as not been to an opticians for a long time. I came to get my daughter's eyes tested who is 13 years old. She had been experiencing some headaches. She was told she needed some glasses for reading, school etc . The optician explained clearly to us both so we could understand what she needed the glasses for. My daughter was upset at the thought of wearing glasses however Paula was amazing. She helped us choose, put my daughter at ease and gave us options on how to help the situation. I could not fault the service enough In particularly Paula for her kindness and support.

Great service from the staff, very approachable. Lovely range of frames. Didn't feel any pressure to upgrade lenses. Eye test was done very quickly and professionally and I got a free hearing test as well.

All the staff at Newcastle M&S Opticians are very friendly and personable. Good quality eye and hearing checks, good advice on choosing frames. Would have given 5 stars if glasses had been ready quicker (took 2 weeks)

I had visited the Newcastle branch with a friend, when she was purchasing glasses and was so impressed by the service she got from Gary, I went today to purchase first pair of glasses from Gary. He listened carefully to what I required and gave useful tips and advice on my selection. He never pushed any particular pair, but gave honest answers. I was extremely happy with the professional service that I received in store and would absolutely recommend this branch and personal assistant to anybody requires who glasses. Looking forward to collecting them shortly.

Ryan was great. Without any pressure whatsoever he guided me through choice of specs, lenses and fitting. Very valuable money saving tips too. Thanks Ryan

Excellent customer service & care from pre -test to collection of my new glasses. The Optician Martin & dispenser Ryan, both explained everything & made sure I understood. I am very happy with my new glasses. Thank you