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M&S Opticians

📍 77-87 Northumberland St, Newcastle upon Tyne NE1 7AS, United Kingdom
[x] Active Centre⭐ 4.9/5 (196 reviews)🏆 Expert Choice🕐 8:30 am-5:30 pm📞 +44 191 338 5559⏱️ 3 min read
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M&S Opticians

Eye Care Provider
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77-87 Northumberland St, Newcastle upon Tyne NE1 7AS, United Kingdom Newcastle upon Tyne, United Kingdom NE1 7AS
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PIN Code
NE1 7AS
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Plus Code
X9GP+CH Newcastle upon Tyne, UK
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Timings
8:30 am-5:30 pm
Verified May 2026
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M&S Opticians

📞 +44 191 338 5559
📍 77-87 Northumberland St, Newcastle upon Tyne NE1 7AS, United Kingdom...
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Customer Reviews
4.9
★★★★☆
196 reviews on Google
5★
187
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7
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Rachael Tang⭐ Local Guide
Feb 02, 2026
★★★★★
Lovely staff here, very helpful. Good selection of glasses, high quality. I didn't get my eyes tested here so am unsure about that experience but I was after some new glasses after a recent test elsewhere. I found a pair I liked the shape of and asked if there was another colourway. The kind assistant checked on their online stock and the frames did have another colour which I thought looked like they would suit me better. She said this could be ordered into the store for me to try so I left my details with her and received a phone call the following morning. She let me know the frames would arrive in store for me to try the next day but I was away at that time which she said was fine and assured me that they would be reserved for whenever I was next able to come in. I would say it seems to be difficult for the staff when there's only one assistant on the shop floor so maybe a queue system should be implemented or there should just be more than one staff member. I did come later in the day however, closer to closing time - I was waiting at the front desk but others just walked up to the one staff member and was served immediately. They did notice this however and served me straight after. Overall I'm very happy with my new glasses (after a long search at other stores) and the service I received. I believe they also offer free aftercare with cleaning and adjustments, can just pop in store, no appointment needed. Thank you to the wonderful M&S team!
AP
Akshata Patil
Feb 25, 2026
★★★★★
I had a great experience at M&S Opticians and would highly recommend them. The eye check-up was thorough, professional, and clearly explained. A special thank you to Irene for her excellent support throughout the whole process, from the eye test to helping me choose my glasses. She was friendly and patient. I'm really happy with my new glasses and the overall service!
NR
Nicola R (Nic)
Mar 09, 2026
★★★★★
Great experience from start to finish. Didn't know what to expect as not been to an opticians for a long time. I came to get my daughter's eyes tested who is 13 years old. She had been experiencing some headaches. She was told she needed some glasses for reading, school etc . The optician explained clearly to us both so we could understand what she needed the glasses for. My daughter was upset at the thought of wearing glasses however Paula was amazing. She helped us choose, put my daughter at ease and gave us options on how to help the situation. I could not fault the service enough In particularly Paula for her kindness and support.
SH
Shane Hansom⭐ Local Guide
Mar 05, 2026
★★★★★
Great service from the staff, very approachable. Lovely range of frames. Didn't feel any pressure to upgrade lenses. Eye test was done very quickly and professionally and I got a free hearing test as well.
MC
Mandi Cresswell
Mar 01, 2026
★★★★☆
All the staff at Newcastle M&S Opticians are very friendly and personable. Good quality eye and hearing checks, good advice on choosing frames. Would have given 5 stars if glasses had been ready quicker (took 2 weeks)
JK
Jill Karikis
Dec 29, 2025
★★★★★
I had visited the Newcastle branch with a friend, when she was purchasing glasses and was so impressed by the service she got from Gary, I went today to purchase first pair of glasses from Gary. He listened carefully to what I required and gave useful tips and advice on my selection. He never pushed any particular pair, but gave honest answers. I was extremely happy with the professional service that I received in store and would absolutely recommend this branch and personal assistant to anybody requires who glasses. Looking forward to collecting them shortly.
AD
andrew dawson
Mar 07, 2026
★★★★★
Ryan was great. Without any pressure whatsoever he guided me through choice of specs, lenses and fitting. Very valuable money saving tips too. Thanks Ryan
HC
Helen Cochrane
Feb 02, 2026
★★★★★
Excellent customer service & care from pre -test to collection of my new glasses. The Optician Martin & dispenser Ryan, both explained everything & made sure I understood. I am very happy with my new glasses. Thank you
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📈Quick Comparison: Top Eye Clinics in Newcastle upon Tyne
NameRatingPhoneLink
M&S Opticians Current⭐ 4.9 (196)✅ YesView Details
Vision Express Opticians - Newcastle ⭐ 4.5 (711)✅ YesView Details
Vision Express Opticians at Tesco - Newcastle, Kingston Park ⭐ 4.6 (506)✅ YesView Details

Comparison based on verified Google Maps data and user reviews.

[?]Frequently Asked Questions
Where is M&S Opticians located? +
M&S Opticians is at 77-87 Northumberland St, Newcastle upon Tyne NE1 7AS, United Kingdom, Newcastle upon Tyne, United Kingdom NE1 7AS.
What services does M&S Opticians offer? +
M&S Opticians provides comprehensive eye care including services for this business. Call +44 191 338 5559 for specific service availability.
What are the opening hours of M&S Opticians? +
M&S Opticians is open 8:30 am-5:30 pm. Open all days.
Does M&S Opticians accept walk-in patients? +
M&S Opticians in Newcastle upon Tyne accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at M&S Opticians? +
Consultation fees vary by service at M&S Opticians. Basic eye exams typically start from $50 to $150 in Newcastle upon Tyne, while specialized treatments and surgeries may cost more.
Is M&S Opticians equipped for emergency eye care? +
M&S Opticians provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.

About M&S Opticians

At M&S Opticians we are committed to providing a complete eye and hearing care service for you and your family. Comprehensive eye tests are carried out by experienced optometrists with advanced technology including an OCT scan at no additional cost, an extensive frame collection hand-picked by us and a range of contact lenses. Our Hearing Aid Audiologists are also on hand to carry out free hearing tests and demonstrate our range of hearing aids, with the latest technology on the market. To arrange your next eye test or hearing health check, simply book an appointment online, give us a call or come in and see us in store. You can find the Opticians on the first floor of the M&S store adjacent to the M&S Cafe.

How to Get Help at M&S Opticians

To visit M&S Opticians in Newcastle upon Tyne, call +44 191 338 5559 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.

Why Choose a Verified Eye Clinic in Newcastle upon Tyne?

Choosing a verified eye clinic like M&S Opticians in Newcastle upon Tyne ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.

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🗺️Location
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🕐Opening Hours
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Monday8:30 am-5:30 pm
Tuesday8:30 am-5:30 pm
Wednesday8:30 am-5:30 pm
Thursday8:30 am-5:30 pm
Friday8:30 am-5:30 pm
Saturday8:30 am-5:30 pm
Sunday11 am-5 pm
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Verified Eye Clinic Listing This listing has been verified for accuracy of contact details, professional credentials, and active operation status.
Registry Code: GBP-VET Last Vetted: May 2026

Google Place ID: ChIJceTIBkhxfkgRmo5Y-LxGYCg