Salt Lake Eye Associates

The doctor is good enough. He was very pleasant . He did a great job. Most of the staff did a good job. This issue is that they do not disclose everything and how it is billed so that the customer can make the best decision possible. The billing person Emily had developed attitude regarding this whole thing. I advised her that it was not disclosed to me up front all the charges. She said that it is disclosed on the form I signed. I told her that I was going to tell everyone and the google reviews a very poor score. She said what ever. DO NOT USE THIS COMPANY

I've been making annual visits to Dr. Benator for more than a decade, and have always received thorough and friendly attention in my eye check-ups. Dr. Benator also did my Lasik eye surgery 11 years ago. The surgery went smoothly; my very near-sighted vision was corrected and has remained around 20/20 since that time.

We showed up 10 minutes early. The front desk informed us they were down a technician so they were running late. We asked why they didn't call us to tell us. No answer. We asked how long was the delay. She couldn't say. Very unprofessional. Schedule with a clinic that values your time. Taking off of work costs money. We asked, they knew 1.5 hours before our appointment & were not busy: we have to notify you in advance..? But our time and money don't warrant consideration?

Dr. Benator is a wonderful eye specialist and surgeon. I have seen her many times for my yearly eye care and am very pleased with her and her staff. Mostly, though, both of my children have had LASIK / PRK surgery from her and it has completely changed their lives! I am truly grateful for her expertise, skill, and care. I would highly recommend Dr. Benator to anyone seeking outstanding vision care.

I needed a receipt from a few months ago for my insurance and they told me that all of those records are on a computer system no one knows how to use anymore. Legally they HAVE to keep the record and yet absolutely no one is able to give me my history. They gave me the number of some random guy who doesn't even work there anymore telling me to ask him if he could give me my information. Yeah I don't feel super comfortable handing out my private information to a guy who no longer works for you asking for my history. Like seriously? Come on, give me my receipt! You cannot actually have an entire library of patient files locked away that no one can access because you just "don't know how". Apparently the main office can't do anything either cuz they don't know how...switching companies to anyone else.

I recommend Dr. Benator to anyone looking for a top knotch opthalmologist! I saw a different eye doctor for 2-3 years before her, and several before that--I figured that one was as good as another. With the previous eye doctor, I was given a possible diagnosis of slight kerataconis. Each year after the diagnosis, it was just a given that I had keratoconis. Looking for a second opinion, I sought out Dr. Benator, who diagnosed my sister with keratoconis. It didn't take her long to determine, that, in fact, I don't have it, just astigmatism, as I always have had. Also, at her office they were able to get my vision to the 20/20 line clearly for my eye correction, which hadn't happened with the previous doctor, who never responded when I asked him about the 20/20 line still being fuzzy.

I couldn't be more pleased with my treatment from Dr Rachel Benator and her staff at Salt Lake Eye Associates. Not only was I personally taken care of throughout the entire process of my PRK surgery, I felt confident that I was in the best surgical hands in Utah. Thanks for everything!

dont waste your time