Standard Optical - Sugarhouse Eye Doctor

I have a huge concern regarding my eye health at the highland location. I was told when I placed an order for contacts a month ago, they are having a back order issue. They said, they could give me trial pairs each month until my contacts arrived. Today was my first time needing another months worth. I was told they don't have my exact script, but that it was close enough. I told staff that I don't have any other eye wear and that I'm scared to put in contacts that are not my prescription. I was told "sorry." I do have glasses and bit a piece had broken, so I spend $40 a month ago, because they told me the pieces would come much faster. Today they told me that they have no idea when I'll get the parts. My insurance already paid for glasses and contacts, I'm stuck with this place. This review was hard to write because the staff are trying their best, however if worries me that they will give me Trials that are not my prescription. I have to drive my family around. I'm worried but don't have any options. I will call my insurance tomorrow and see if they can give me direction. I have been a dedicated customer for years and truly trusted Standard Optical until this point, Thanks for reading my review. I think it's important to share.

I ordered my glasses on April 5th and still have not received them. Every time I call I am told that I will be called back and every time I am told that it's just going to be a little longer. Today I was told that my lens have not been cut but a month ago I was told that they were in line to be shipped out. The staff has been dishonest and no one has reached out or updated me. On top of this when I came in to check 2 months after ordering, they cleaned my current glasses and broke the frame. Dont go here. My lens cost $300 and the frame cost $200. I am so disappointed

I have been a patient for 2+ years but am moving to a new provider because of Standard Optical's contact supply issues. I waited over 6 months for an order last year but received a generous discount for my next order. I have been waiting for 3+ months now for that order and they are not able to supply me with trial contacts while I wait. They do offer to call other eye doctors to try to get more trial lenses. I have canceled my order and am going to a new provider because I don't think they will improve in the near future.

Absolutely do NOT go here if you actually need your eye wear in a reasonable amount of time. I will definitely be finding a new eye doctor. I ordered one years worth of contacts and they took 11 months to come in! The bigger issue is they lied constantly about when they would be ready. Every few weeks they'd say it'll be "a couple more weeks". I'd check in and it was always "a couple more weeks". They were never up front and honest about the issues. Just be honest with people...I don't know why they took that approach but it is so much worse from a customer's pov. If you tell me you have supplier issues and it will be several months, I would handle it better than to keep lying to me every few weeks. Finally got my contacts almost a year later and they assured me the supplier issues are resolved and gave me $100 off my future order. Fast forward a few months and my husband was due for an eye exam and needed new glasses and sunglasses. He specifically asked them if there were any supplier issues and referred back to my ordeal and said he needs his glasses quickly for an upcoming trip. They assured him there would be no issues and he would have his glasses in "a few weeks". Well, here we go again...SAME thing. They are lying to him now the exact same way they lied to me. It's been 2 months now and still no glasses but they'll be here "in a few weeks". Uh huh. Don't even waste your time with this place. Absolutely horrible!

They took my insurance payment and didn't get me any of the contacts I ordered. It's been 11 months. They ended up giving me five samples but I paid for a year's worth. They keep saying their "lab" is having issues. Also their phones often do not work.

Make this the absolute last choice. Two years ago, I ordered glasses and paid a hefty price for them. After TWO MONTHS OF WAITING for them I was told that it would be another three weeks. I cancelled my order and demanded a full refund. A month ago I went back and went through the action of getting another pair of which I paid another large amount thinking that they have fixed their problem. I was told that it was going to be about a month and I thought that was doable. I called today (a month later) and was told that everything is on back order and it might be a little longer than ANOTHER MONTH!!! What in the hell is wrong with this company? I asked if they were going out of business because they are so bad at taking care of customers and that seems to be an eternal struggle and problem for them. And was told that they have been told that they are looking to sale or be bought. All I know is that they are not looking to keep customers. Especially those that have been going to them for decades. DON'T WASTE YOUR TIME GOING TO STANDARD OPTICAL. Go where you will get your moneys worth and in a timely manner. So long Standard Optical.

This is by far the worst, unprofessional place we have experienced getting glasses. We use to go to the West Valley location, Sugarhouse is closer and we thought would be better service, the eye doctor was great but the rest of the service was terrible. First we were told the computer system was down and not able to take payment and we would get a call, a couple weeks go by, no call. We called the store, we're told they were never working on the glasses because they needed payment first, we were told the opposite the day of the appointment. So, we were told after we paid, 4-6 weeks due to the prescription. We wait another four weeks, call the store, this time we were told about another couple weeks. Called back today, told they have no idea when they will be done due to their etching machine being broken, instead of them being courteous and giving us a call, this was our third or fourth time calling them. Here we are, school starts in two days and we have no idea when our daughter will have her MUCH needed and paid for, glasses and to top matters off, when we called the last time to the store, Allison was extremely rude, and quickly snapped she would refund the payment right now, that doesn't help at all!!! I highly recommend Moran Eye Center Care, they are wonderful

A great experience all-around. Good selection of rims at any price. The staff were all knowledgeable, quick to serve, patient, and ready and willing to answer any and all questions. Though my glasses (both regular scripts and sunglasses) took several weeks to arrive, the staff let me know exactly in the process we were and once any item arrived, both the text message and direct call were very convenient. When I picked up my sunglasses today, the associate Brian went above and beyond the call of duty--provided most excellent service. In layman's terms, Brian is the man!