Granger Medical Clinic - Optometry & Ophthalmology, West Valley

I am writing to express my disappointment and frustration with the recent experience with EMILY. Dr. Smith has seen my child, and I was attempting to schedule an appointment with him. However, I was informed that he is unavailable for at least two months. I then inquired about scheduling an appointment with the other two doctors at the clinic but was advised to find another clinic instead. This unexpected response left me dissatisfied with the level of service provided. As a concerned parent, I am reaching out to seek clarification on why I cannot schedule an appointment with the other doctors at your clinic and express my disappointment with how this matter has been handled. I should have the option to schedule an appointment with an alternate doctor at your facility.

This is a very nice place. The staff are really helpful and kind. I'm happy to have chosen such a great place. I recommend this to everyone.

Even if you normally skip over reviews online, you should take the time to read this one! (Seriously). I've had some pretty severe eye problems since I was a kid and have been to a dozen different ophthalmologists in the Salt Lake Valley over the years, and I can say with confidence that Dr. Smith is the best one. He was able to easily diagnose the issues, and every treatment he's prescribed has been super effective. He's even looked for more cost-effective options when a medication he's thinking of prescribing is insanely overpriced (unlike some ophthalmologists I've been to--I won't name names--who charged me over $100 just to dilate my eyes, ignore my issue, and send me out the door). He has also always been willing to see me on short notice on those days when my eye issues are particularly awful, and he's always friendly and thorough, even though the last minute appointments are likely a bit of an inconvenience. He always educates me on every issue he finds, and he does it without any of the condescension you sometimes find in doctors. Recently, he has even started getting to the root of other health issues I might be having--underlying problems that might be contributing to the whole eye fiasco--and has encouraged me to check with my PCP for things I never would have thought of. Seriously, this guy is a godsend. If you're looking for an ophthalmologist, stop looking! I can say with full confidence that he's the best. If I could give more than five stars, I would!

I have been waiting to get my contacts for 3-4 months now. I went back last week to see what's up with them. Guy said oh they never got ordered. They'll be here tomorrow and I'll call you once they get here. Well over a week later now still no call that they are in. Just called and the phone says they are closed but that there hours are Monday -Friday 8 am to 5 pm. It is currently 1250 pm on Friday June 7th. Guess I'll have to waste another hour drive there on my day off. So much wasted time and money.

Quick and easy assessments by Drs. Young and Leonard.

Covered all points Thoughtful