Crystal Optical Inc

Monica went above and beyond in helping me get the perfect glasses. She is super knowledgeable, nice, willing to help, honest and fun. I will go back anytime I need new glasses

I agree with the other reviewer! I called and spoke with Sharon, who told me to come and order my frames on Thursday or Friday, when she would "definitely be there." I took time off work to accommodate her hours, and when I got there, the place was closed. The receptionist at Dr. Clark's said Sharon had "taken the day off." I was so insulted that Sharon had wasted my time and money that I called her the following Monday. She was unapologetic and did not seem to think she had done anything wrong, even though she had blown off a customer who had clearly expressed interest in buying lenses and frames totaling about $310. I don't care if the frames are hard to find. I don't put up with such poor customer service, and I'll be taking my business elsewhere.

After moving down here from Massachusetts, where healthcare and hospitals are one hundred percent better, I've had horrifying experiences with medical professionals and offices, hospitals and staff in VA, and so am rightfully terrified of seeking medical attention here. Because of COVID I could not travel back to MA to take care of my medical/vision/dental exams this year. I decided to take a gander and made an appointment with Dr. Clark's office, on N. Washington in Old Town Alexandria. The examination was on time. The doctor seemed thorough. He listened to my concerns and addressed them in a professional manner. I will be going bak to Dr. Clark. Crystal optician is attached to the practice and convenient, if you need new prescription glasses. They have a decent selection of frames. Monica is obviously good at what she does. She was patient, friendly and also (very) thorough in finding, and correctly measuring and fitting me with the right pair of glasses and bifocal lenses. She took the time to explain the different lenses to me. She had my new glasses, both pairs, ready 2 weeks before I expected them.

Every experience I've had with Sharon at Crystal Optical has been very pleasant and enjoyable. She is highly professional, interacts well with clients, and will seek out frames from other sources if they are not available at her shop. This is a one-person enterprise colocated with a medical office, so I don't expect it to be open nights and weekends.

I was in Alexandria on business and my eyeglasses needed to be repaired. I walked into Crystal Optical without an appointment, and Sharon, the optician, was very courteous and professional. Within five minutes, she had repaired my eyeglasses and I was on my way. Thank you for great service.

Came in as a new patient for an eye exam. I was treated with impatience and frustration when I expressed concern for the time constraint I was under after the appointment started late. I ended up canceling and paying a $50 cancellation fee. I had no issue paying the cancellation fee, but was disappointed with the lack of customer service. Will not be rescheduling and will take my service elsewhere.

Cannot schedule an appointment. Continuously call and get put on hold without anyone picking back up. I don't understand how these places stay in business.

Easy appointment scheduling; quick and helpful service