Gilbert Farley & Associates

Incredible experience from the eye exam to the optician helping me find glasses, to the kindness of the front desk staff. Five stars

Went to Dr Feb. 17 glasses oedered, was told 3 week for delivery. After waiting one mont, went by the office and was told there was a problem with the glasses and they needed to send back to the lab, Waited another 3 weeks and didnt hear anything. stopped by the office and they said the glasses were there that they didnt have to send them back?????? The lady gave me the glasses and i immediatley notices a scratch in the center of one lens. The lady asked if i wanted to have them replaced. Now i am waiting again for the glasses. Contemplating telling them to keep them and going somewhere elese. either way, i will not be returning. lost a long time customer!

They gave me the wrong prescription and they said both of my eyes were the same when I know for a fact that vision is worse in one eye and it's the one that I have an astigmatism in. They are unprofessional and the fact that I paid money for something incorrect is outrageous. They are more concerned about getting customers in and out then actually taking the time to confirm the accuracy of the Inform that WILL affect your life. I WANT MY MONEY BACK OR A NEW PRESCRIPTION. Next time if you aren't sure, ASK SOMEONE ELSE TO DO IT. Do not just put anything down. I have been calling, of course no call back. After I get in touch with ROBIN, I will edit this to see what we can do about this. If not, then I'll go to the BBB.

My grandson had an appointment with Dr. Ho and he absolutely loved her. After the care she provided for him, we have now switched the entire family over to her and we are so glad we did. I highly recommend!

The front desk staff was so friendly and accommodating and emergency visit for an eye injury. They were able to get me in within the hour and were comforting and patient. Dr. Polo was absolutely wonderful. I will be switching to this office for my next annual exam.

I see Dr. Polo and have been very happy with the service I have received. He and his staff are kind, patient and thorough. He explains everything to me so I have no worries when I leave. I have ordered glasses a couple of times from the optical portion of this clinic and was satisfied with the selection of frames and the help the staff provided me with understanding what my insurance would pay. If you are looking for a place to go where you feel valued as a customer, I would recommend Gilbert Farley & Associates.

Dr Polo helped me grind. People never accepted me for what I did before but I promise I gonna be honest he made my eyes so much better. Best eye doc out there! I hate that I had to move away and can't see Dr Polo anymore

Dr Polo was ok but everyone else had a strange vibe and Tammy was just rude and seemed bothered that she was at work. It was so easy to get a quick appointment and now I know why. Y'all weird!