EyeOne

I wanted to give a shoutout to stylist Nikki at the Verona/Staunton optical dept. I came in today to pick out a new pair of frames and I was having a difficult time choosing. She noticed this and offered to help me while listening to my preferences and concerns. She ended up showing me a pair of frames that weren't currently in stock at their location but that she felt like were a good match for me. She said they could either order them or that I could visit another location, 10 minutes away, where they were in stock. Then, proceeded to contact that location so that they could pull them to be ready for me to try upon arrival. When I got to that location, Kaitlyn was super helpful and accommodating and had the frames ready for me to check out. They were perfect! :) She cleaned up my current pair for me and set up for my new ones to be delivered to the original location for my convenience. Great experience and customer service. Thanks, ladies!

Very poor customer service especially with the ladies working the glasses store. One lady in particular was very condescending toward my husband and treated him like he had no idea what he was talking about. He ended up purchasing glasses from a much cheaper option and went to return the ones he purchased from Eye One and was told they couldn't give a full refund. The doctors are fine but unfortunately this experience along with their lack of ability to schedule appointments in a reasonable timeframe makes us want to go somewhere else for eye care.

Been patient of Dr Shields for many years and he is awesome. After a very bad fall 8/6 and hitting my glasses big scape from cement to one lens and frames bent bad. My husband brought them to optical department and they told him still under warranty replaced lens and fixed the frames in record time while I was in UVA recovering from all injuries. A big thank you to all your staff. Husband also patient Dr Williams.

The lady that do the process of eye drops And check my vision us very unpleasant.rush true the hole process.and just an attitude of animosity true me.I don't know if is because she thinks I am Spanish.or she is just like that to everyone. I the other hand the doctor is very pleasant and take is time explaining everything. By the way to the unpleasant lady .i am from here your ancestors are from .portugal in Europe.

This place was great but to elaborate more there was one desk worker who was so kind, talked to me with a smile and treated me with so much care the whole time. I asked for her name and it was Genesis. Everyone else treated me casually even the managers. No body else acknowledged me with a smile or care. Genesis made the experience great!

I had to reschedule an appointment from Sept to December... that was the soonest they could get me in. I showed up for my appointment early to find out the office closed early due to weather. They did not call me to let me know not to come or to reschedule. I called to see about reschedule. They could not get me in until end of January. Highly disappointed in the customer customer service and all around experiences with eye one in general!!

So not only did it take me half a year to get an appointment. After i got my glasses 3 months later i called to get my prescription so i could get contacts. I didnt know that they were 2 different exams. Anyway the woman on the phone was completely rude and unprofessional!

I visited the office for an eye exam as a first-time patient, and the initial service was so-so. However, Dr. Shield or Dr. Adam was unable to complete the basic vision exam because they did not have my medical records from my previous doctor's office. I called my previous doctor to confirm that the records had been sent, and they assured me that they had. The doctor asked me to return to complete the vision assessment, so I did. Unfortunately, my second visit was terrible experience. I have never encountered such poor service from eye doctors before. First, a technician named Amy was extremely rude. I had an interpreter with me, but she took me into a dark room where I couldn't access my communication needs. As a deaf and low-vision patient, this was very challenging. Amy was unwilling to accommodate my needs and forced me to go through the process without any communication support. She refused to accommodate and my request to replace with another technician or anyone willing to assist in a more cooperative manner in both ways. When I finally saw the doctor, he was unprofessional and lacked soft skills. He acted arrogantly, assuming that he had not reviewed anything from my first visit. He stated that it was not his problem that he had not received my medical records and made me go through a full vision field assessment, which was unnecessary. His assistant or he could have called me to inform me that they still hadn't received the records instead of making me come in for no reason. To make matters worse, he suggested that I go back to the previous office in different state (12hrs drive) to get my records cuz of their technical issues (yes, I called with their confirmation and signed ROI from both office) Overall, there seemed to be a lack of sensitivity training for staff regarding people with disabilities, and there was an absence of gentleness when discussing medical conditions