Bella Vision

Very nice staff! Brough glasses in that I didn't even purchase at the location due to a missing screw holding the lens in place. They fixed it free of charge. Will definitely consider them for future needs!

I'm older and use progressive lenses. I was searching for a new eye doctor due to my VSP insurance no longer being accepted at my previous eye doctor. 11/15/2024, I had an eye exam with Dr Choe at Bella Vision in Bothell. The exam was brief and straightforward; as expected. I ordered new glasses and waited a few weeks for them to arrive. 12/2/2024, the glasses arrived and looked great. It took a day or so for my eyes to adjust to the new glass (normal, especially with progressive lenses). I really like these. 12/20/2024, during the past few weeks, the bridge of my nose was getting sore after a few hours of wearing the glasses. Christina, the optical tech, adjusted the nose pads. These are now comfortable. In reading the negative reviews below, I experienced none of this. Bella Vision was straightforward with pricing (exam and glasses) just like any other office I have been to. I'm very happy with Bella Vision and wanted to leave my experience.

Bella is fine for getting evaluation and perception. I've been there for a general exam, an injury concern, and recently for contact perception for multifocal lenses. The price is high for them to sell you product, but you can take the script elsewhere(online) later if you want a better deal. The ladies are nice and friendly at reception and Dr. Chloe is solid... Not super personable, but good at his craft.

I visited Bothell location on 10/7 and had eye exam with Dr Derrick Choe, after I got my glasses, I felt uncomfortable when I wear it for around 1 hour, I contacted their office and requested if doctor can recheck if the prescription needs to be adjusted. I saw doctor today and he advised me to wear the glasses for at least a week and if you still feel uncomfortable you can contact us again. During check out they told me that doctor will charge for this visit, and they will bill my insurance for the same. I was shocked and surprised to hear this, they are not backing up their prescription and if for any reason someone has issue with the prescription, they will charge for medical visit. I cancelled my kid's appointment, which was scheduled for next week, since I do not find this ethical. I will not suggest this facility to anyone.

A business thrives for the bare minimun. Sadly, go above and beyond is not in Bella's dictionary. If you are looking for neighborhood friendly shop, it might not be for you. I came to Bella with my brandnew frame and eye prescription from somewhere else. So I only needed lens to be made from Bella. A week later my glasses were ready. To my great surprise, the ladies handled me the glasses by the door. When I asked if I can come in for testing, fitting and adjustment, the lady told me "No you can't because the frame is not from us", and she locked the door in front of me. This is very different from other places where friendly staff made sure my glasses fit comfortablely, check if I can read both properly. Once another friendly shop even fixed my nose pad even if the old glasses were not from them. Two stars for (1) the lens are okay and (2) bare minimum services.

Good service. Friendly front desk. Eye exam was thorough, with glaucoma check, visual field, keratometry, refraction, and fundus eval. Dr Choe spent adequate time answering all my questions to satisfaction. No pressure upsell or nickel-and-dime tactics (unlike what other family members experienced at another office). Dr Choe had no problem with me buying glasses from an online discount retail, and provided my PD measurements at no extra charge. Will definitely be back for next year's exam (and will probably bring the rest of my family along, too)

THIS PLACE IS A RIP OFF AND WONT DISCLOSE COST UNTILL IT'S TO LATE. Bella Vision is a scam of an operation. I warn you to read this if you plan on using your hard earned money there. They have no value to the customer just there bottom line. Between Nikki Enstrom the store manager and Nasim Javaheri the doctor they intentionally fraud you by trying to set up multiple appointments to charge per visit and if you are going for Contacts, which I did, they do not disclose any cost up front until they charge you $120 for contact fitting and training. (which is obscene considering it took 10 minutes to do). The problem is after you do the fitting and pay, they send you away for a week to see how the trail contact fill then reschedule you a week later to hit you with the price of contacts. There first defense was that I didn't ask for the cost upfront. I explained that they are the professionals and would make sense to disclose that information. The follow up excuses was that contact prices vary so they couldn't tell me. I explained that the cost are known once a prescription is identified, which they knew a week before. So that excuses didn't work. So Nikki, the manager, stated that they mark up the prices so they can bill the insurance higher, but they can get me in cheaper contacts. That's a very interesting statement and fraud in itself. I tried to be reasonable and asked if they would refund the fitting since they practice a bait and switch operation, or just shift the cost over to a pair of glasses and retain me as a customer and show a shred of integrity. She of course refused stating my insurance is to good and covers so much of the cost. Wow! I hope anyone who reads this makes the smart choice even though this is 1 complaint it takes 100's of people for 1 to do something. My next step is to file a complaint with the Better Business Bureau, StopFraud.gov and the Consumer Financial Protection Bureau (CFPB). I hope this is worth it Bella Vision.

Great selection of quality glasses and brands. Very pleasant experience with amazing customer service. My family and friends only get glasses now from Bella Vision. Will be going back for sure.