Olympic Peaks Optical

The store is clean and well lit with a nice selection, but customer service is completely, absent. The employee never spoke a word the whole time my husband and I were there. We were at the attached eye clinic for an exam and walked in to the glasses store. While the sign said you had to have an appointment at the store to order lenses, I assumed it would be okay to look and set up an appointment in person. Besides, being "appointment based" does not mean abdicating basic manners--but that's exactly what happened (& a stark contrast from Kitsap eye Physicians in the same lobby). When we walked in, the woman at a desk looked up at us...and said nothing, just returned to her work and ignored us. It felt like we were invading someone's office. I double checked that the entrance was open...it was. So we stayed and looked at frames, putting them in the trays afterward. We were there for about 10 minutes during which the employee never acknowledged our presence with a word or gesture or moved from her desk When we left for the waiting room to the eye clinic, she got up and collected the dirty frames, sanitized them and returned them to the display without a word. So she wasn't super busy, and she clearly knew we were there. Instead of greeting us and offering to set up an appointment, she made us feel unwelcome and unwanted. We were an inconvenience so we will be going elsewhere.

Very very pleased with this place and its customer service. I called about nose pads and I was in and out 5 minutes tops maybe less.

Terrible terrible place, I received better service, and better options at Walmart!! Don't waste your money or time at Olympic Peaks Optical, they are terrible at what they do, go to Walmart or Costco

This is the worst place in Kitsap to attempt to order glasses through. Posted hours have been consistently innaccurate for years, now.. you'll even get calls that an order is ready for pickup, only for them to close the office an hour later, with no notice. While it SHOULD BE more convenient having somewhere close to home to order through, it's almost always an inconvenience since the phones are non-responsive, and operating hours are set on the fly. Any time saved or convenience found in the ordering process is quickly erased when you are continuously unable to pick up your glasses due to the flaky nature of this office. At the end of the day, it's just work for them... there's no priority in getting the patient their glasses, so don't expect them to share or even understand your concerns. Also, this was an issue prior to COVID, even though the appointment-only nature throughout the pandemic has afforded a convenient excuse for this behavior. Shop anywhere else.

They don't take my insurance for glasses, but I got a exam

I'm a travel nurse on assignment far from home. My husband sent me my glasses that I had ordered from home and they needed to be adjusted. Went in to this location and the lady was very helpful! Adjusted my glasses at no charge and was very kind. Thank you!

I came in the other day to have my glasses adjusted and they weren't bad, but I returned two days later to adjust them further and the same employee said that was as far as they would go, which I knew was inaccurate. I went to lens crafters and they fixed them in 30 seconds with a smile. I'll be going to lens crafters from now on for my glasses.

I broke my glasses frame while in Covid-19 lockdown, they were almost two years old, I figured I was screwed. I patched them back together with some wire and limped along. Once we hit Phase II, I called and spoke with Samantha and she informed me my glasses were still under warranty. I just got back with my new frames. Thanks! :-)