Cascade Eye Care

Extremely Disappointing Experience - Not Recommended I had an extremely negative experience at this location. The receptionist who attended to me was incredibly rude, displayed racist attitudes, and behaved in a completely unacceptable manner. Despite driving all the way from St. Helens and arriving on time for my appointment, she intentionally delayed the paperwork process and ultimately refused to give me my appointment. It was a complete waste of time and a humiliating experience. I definitely do not recommend this establishment.

Consistently rude for no reason. I walk in with my daughter and am asked, "What?!" at the desk. When I try to give her my insurance information she argues with me telling me that I don't have insurance. It took me ten minutes of trying to explain that I do have insurance and that she was checking the wrong insurance company, completely ignoring the company name I was giving her. When my daughter's glasses finally come they don't call me, I only find out because I had to keep calling them several weeks after they were supposed to be delivered. Same exact experience when trying to get my own glasses: rude service all the way through and no notification that my glasses had ever arrived. Then my wife scheduled an appointment for our other daughter and the lady on the phone told her that our daughter wasn't covered and she refused to check that she had the right information, insisting that we either cancel the appointment or pay in cash. She wouldn't listen when we told her that she had old insurance information because it had changed in the last two months, she was hostile throughout the entire conversation. No idea why customers are viewed as inconveniences and immediately treated with hostility. As you can see above, these were not one offs. Every single time I've been there they have been like this. Do not recommend.

I had a great experience at Cascade Eye Care. From the moment I walked in, everyone was friendly and helpful. Kylie was awesome--really patient, personable, and made sure I was comfortable through the whole process. Dr. Bill was thorough and easy to talk to. He explained everything clearly and didn't rush through the exam at all. I left feeling confident and well taken care of. I'd definitely recommend Cascade Eye Care to anyone needing eye care.

Everyone was so nice to me from the minute I walked in the door! My nurse (I think her name was Kate?) Was so kind talking me through all the weird machines and explaining what each one did. My doctor, doctor Badger was quick and to the point but still kind. She did a good job explaining things in a way I could understand. But my favorite part was picking the glasses! I was already stressed before I got there thinking of what pair I wanted and how to pick a pair that would fit me. Bernice, was so sweet and kind and helped me pick a pair I loved. I appreciated her honesty when trying on pairs that wouldn't go with my face.

I would definitely recommend Cascade eye for anyone with vision needs. The entire staff is very friendly and the optometrist was able to explain my specific results to me in an understandable way. Thank you so much for your care!

I've been going to Cascade Eye Care with Dr. Bill Cheslock for over 40 years! Dr. Bill will be retiring soon but I will still go there for my eye care needs. Great place...great team!

I have had a very difficult time getting vision care with a physician that explained things. I walked into Cascade eye care thinking to myself, just shut up let them give you new glasses, because they are not going to tell you anything useful. I was so wrong. I got to see Hanna Badger O.D. she spoke up explained my eye conditions in a manner that was respectful, useful, and explained my next steps. I know what's going on with my vision. I am go grateful, to just be treated like human and respected.

I am pleased with how the staff took the time to make sure I was comfortable with each step of the appointment and Dr Cheslock explained his diagnosis.