Northwest Family Eye Care

Dr Kaur and her staff are so friendly. They were able to accommodate me rather quickly with what was a pretty rapid eye infection. Everyone was so helpful, professional and very supportive. I would highly recommend her and her practice! Thanks Dr. Kaur.

I wasn't planning on writing a review, but after my experience with the glasses I purchased here, I felt I needed to share. The eye exam with the doctor was fine, so this review is mainly about the glasses. I bought the frames and lenses in September 2023 and paid $300 after insurance. The frames themselves were $310 (I checked my insurance claim to confirm). I chose these MODO titanium frames (model 4426) because I was told they'd be lightweight, which I needed because my lenses are very heavy. I expressed concern about their sturdiness, but the optician assured me that the flexibility would prevent any issues. They told me the glasses would be ready in about two weeks, but it ended up taking about three. When I went in to pick them up, the optician who would typically adjust them was on vacation, which happens. A trainee tried to adjust the glasses for me, and they felt okay at the time. They assured me I could come back anytime if they became uncomfortable. After a few days of wear, I noticed deep dents on my nose and behind my ears - to the point where it was painful. Since this has never happened to me before, I found it odd and put the glasses flat on the table. They were completely lopsided. I understand not everyone's face is symmetrical, but it was laughable how badly they were adjusted - I wish I had taken pictures. I went back, and the main optician adjusted them. They also acknowledged the red grooves behind my ears. They apologized for the inconvenience, which I appreciated. I could tell they had more experience based on how they handled the frames and my ears. But after wearing them for a few more days, I still had dents on a different area of my nose, and they still dug into my ears. I ended up going back 3-4 times over the course of a month for adjustments. It was frustrating, especially since their hours are limited to just two days a week and during regular business hours. Each visit meant I had to take 1-2 hours off work. Finally, after 18 months of wearing these glasses, the frame broke today. The bridge snapped completely while I was wiping the lens. I'm careful with my things, so this wasn't from rough handling. Could the multiple adjustments have caused this? Who knows. I understand that businesses can't be blamed for a product's quality if they didn't manufacture it, but at the same time, you should stand behind what you sell and recommend. I have no desire to tape my glasses together and look like Harry Potter given how round these frames are :/ Luckily, I have a pair of old glasses to wear until I get new ones, but I won't be coming back here.

Dr . Kaur and her team are knowledgeable and kind. Such an amazing addition to the area. Would definitely recommend highly to newcomers. I felt welcomed and comfortable with the care. 5 stars

If you care about your vision, I highly recommend this place! My first visit to Northwest Family Eye Center was outstanding from start to finish. Scheduling was easy, the reminders were helpful, and check-in was smooth. The front desk greeted me with a smile and walked me through paperwork and insurance with zero stress. The pre-testing was efficient, and the technician explained each step so I knew what to expect. Dr. Kaur, delivered one of the most thorough eye exams I've had--clear explanations, patience with my questions, and practical guidance about my prescription and eye health. I never felt rushed. I also appreciated the modern equipment and how results were reviewed right on the screen, which made everything easy to understand. In the optical area, Northwest Family Eye Care helped me with contacts, and frames that fit my face shape, and made sure I understood lens options without being pressured! Pricing and insurance coverage were transparent, which I really value. The office itself is spotless, well-organized, and welcoming for families. Overall, this is a team that blends professionalism with genuine care. I left feeling confident about my vision and happy to have found my new eye care home.

Dr Kaur and her husband are truly amazing people. They both care a great deal about there patients and treat you like family. Dr. Kaur has great compassion, knowledge and is up on all of the latest equipment to make diagnosis more proficient. I highly recommend them.

I couldn't have had a better experience with Dr. Kaur and the staff here. I had to find a new eye Dr because of a change in insurance. I was a bit hesitant, but my experience couldn't have been better. They are conveniently located by the transit center in downtown Renton. They were great with scheduling and follow-up. Dr Kaur was thorough and easy to communicate with. It was a great experience all around.

They are humble and take care of customer proffessionly. I am very happy to visit this office. Feel lucky to find this doctor

My son had a real bad corneal abrasion across the front of his eye. He was injured on a Saturday after hours. I left a voicemail and received a call right back with the appropriate medication sent to the pharmacy and they told me everything I should expect. She even offered to see him the next day if he was still having a hard time even though they were normally closed. I am so grateful there are still people that care outside business hours! % recommended for your family! Thank you so much for your care above and beyond!