Walmart Vision & Glasses

They scheduled three back-to-back appointments for me and my parents, but didn't even let me in until 30 minutes late. I was handled by a trainee named I, which I understood, but then another 20 minutes were wasted because two staff members (I & K) couldn't figure out how to use the machine. But I guess this was still understandable, not a super big deal. The "fun" part starts here: Because of the delays, my parents asked to cancel their appointments. Instead of being understanding, the Vietnamese lady named Thu Nga was extremely rude, dismissive, and basically told my mom she had no right to be upset because her appointment is at 11:15 and one appointment should take 45 minuties and said, "They're your benefits, do whatever you want." Saying an appointment should take 45 minutes when my appointment was VERY well over that 45 time frame.

Emilia helped me find the prefect glasses and let me know about the deals they had. She was very knowledgeable and kind throughout the whole process. Will definitely come back again thanks to her superb customer service.

Stopped in to verify my future eye exam appointment time & date in person. Dr. Ros looked at me and kindly said "are you available now?" Well yes Sir I am! He did a great job and was very professional. Great selection of frames. Staff was fantastic

Do not come here. They will break your fame will hold no responsible for them,. I had my first eye glasses made here and bought another spare both are prescriptions. I had lenses here replaced too but the moment they returned your eyeglasses back to you the frame is widely opened. They will lie that they didn't do anything to the frame. These two technicians that are currently working there seemed do not know what to do in terms of repairs. The Spanish speaking lady and the other blonde straight haired gal who doesn't even look like a Caucasian are the technician that broke my Armani eyeglasses frame. They will make you feel it is not their fault. Beware these techs do not know how to put lenses back , rude and liars. I do not recommend this place. These techs should not only be trained to learn the skills but also how to treat the customers. Do not come to this place.

I am very pleased with my experience here. The prices are great and I got my progressive glasses and sunglasses here for less than half the price of Lens Crafters. Your associate Leslie was wonderful. She made me feel very welcome there and was so helpful and friendly in helping me find my glasses and get me on track. Best optician experience I have had in years!

This was by far the best Dr. apt. experience I have ever had. I was a few min.s late to the appointment and they took me right back to fill out papers. Or should I say only one. That was nice to not have a bunch to fill out. From there are started the exam. The employees were so nice. They had me in and out, the whole apt. lasted about 35-45 min.s. To everyone out there I encourage you to change eye Dr.s over to Walmart optical. Thank you for the great friendly fast service Walmart Vision.

Dr. Saphol Ros is a great eye doctor! He is kind, patient, funny and very friendly. He explains everything. Hope he doesn't retire soon like he wants too. I don't know who I would see if he left

Very Poor Customer Service!!! Would have given 0 star if I can. I'm extremely upset here, been coming to this location for my safety glasses since 2007 until now. My eye doctor swapped the numbers on my revised prescription glasses so I had to bring the new prescription with some note to have my glasses fixed. Eye doctor office told me if there is any issues Walmart has regarding to the prescription they can reach out to them. The lady at Walmart optical who was helping me today on 02/27/21, want me to go back to the eye doctor because the date on the prescription is expired, she even mentioned 'just because they're making mistakes so now we have to pay for it', she pushed me to call my eye doctor but I told her that my eye doctor want Walmart to call them if there is any issues, so she called, then she returned all my paperwork along with my eye glasses telling me to come back later because she has to wait for the fax from my eye doctor. This kind of really upset me which they're not providing good customer service, I already have the new prescription and she was already spoke to my eye doctor why she has to make me comeback or wait? I was really upset so I call my eye doctor right away and ask them to fax what Walmart ask for now otherwise they will not do anything for me until they get the fax as I'm waiting here no time to go back and forth. I was waiting about 15 minutes and the lady who help me told me that she received the fax and took my glasses. I returned to my car noticed the left side got scraped, someone reversed their car not careful so they hit my car at the parking lot and left the scene with no note. If the lady at the optical department help me fast enough my car would have been fine. Walmart Optical Depart at Rainier Ave in Renton you're sure loosing me and my family and friends as your loyal customer! Just because your poor customer service!!!! It takes only unprofessional employee to spoil it all!