Eyes On The City

This is one of my favorite eye clinics. Beautiful and clean location, and I love that it's a short walk from Greenlake. Everyone I've met who works here is professional and friendly so I feel comfortable explaining my needs and getting advice. The clinic manager Brenna is awesome and takes time to explain any billing and logistics questions when I ask. Love coming here and wish I could get new glasses every month!

I have been a customer for years and have spent a nonsignificant amount of money on eye appointments, glasses and contacts. This year I again ordered contacts from them, however a few days before my new shipment was supposed to arrive I started to run low (we are talking like 2-3 days). I went in to ask if they wouldn't mind giving me a trial pack of contacts to tide me over until my new supply arrived and the clinic manager refused to do this. This was absurd. They obviously do not care about retaining their customers. Highly recommend you go to a different optometrist/optometry office, hopefully one that is a little more understanding and generous with their patients.

I seriously love coming to Eyes On The City, and I was so glad when they started accepting my insurance. (My partner had been going for years before I was able to make the switch.) The entire staff is incredibly caring and super generous with their time. Dr. Loeppky is approachable, knowledgable and great to work with for my care. My partner and I have had the absolute pleasure of working with Jin to pick our next frames too, and JIN. IS. THE. BEST. They truly make the experience when it comes to the best part about going to the eye doctor - getting a new accessory. ;) They listen to your preferences, immediately know what works for your face shape, and clearly know how the glasses are supposed to fit. They know how to steer you through the overwhelming process of narrowing down all the options and can quickly (but thoughtfully) tell you why a pair is / isn't for you. Jin's been exceptional in both our visits, and we've left feeling confident and - most importantly - excited about the frames we picked. Of all my annual appointments, this is the one I look forward to the most because of how great everyone at Eyes On The City is!

I absolutely LOVED this optical and recommended it to so many people. I live just a few blocks away and walk by it almost daily. Cat helped me numerous times over the years -- she is so skilled and I really enjoyed interacting with her. I also really liked Dr. Craddock. However, earlier this year I was in for a follow up appointment for my eye pressures. Unfortunately they did not tell me ahead of time that they would be dilating my eyes which was a problem because I had to return to work immediately after the appointment and speak in front of a large a group. Since they had not dilated my eyes at the previous appointment I had no reason to think that would be required on follow up and it was never communicated to me. When I said that I would have to reschedule the appointment at a time when I could have my eyes dilated, the clinic manager Brenna told me that she was going to charge me a $150 No Show fee. I told her that that seemed inappropriate and in bad faith since I had taken off work for the appointment and was in fact sitting in the chair. It was still over a hour of my time and now I'd have to take off work a second time for another appointment. She doubled down and said that that was their policy and I would be charged a $150 fee. I was so morally offended that I told her to go ahead and charge me and that I would never be returning to the optical. I then received a long email from her claiming that she was actually going to waive the fee, but that I'd left before she could tell me that. I found this claim quite dishonest since I'd given her the chance to do that when I was there in the room, but she kept arguing and insisting that she would charge me. This was such a dehumanizing experience that I will never return to this optical while Brenna works there. In my view her behavior represents everything that is wrong with health care, i.e., that all policies are designed to make sure the business never loses a dime even at the expense of humane patient care or common sense decency. It is really too bad because I'd been a patient/customer there for years. I'd recommended it to random people around town and even once at the airport. I absolutely loved it and it just makes me sad every time I walk by which is multiple times a week. I still now have to go find a new optometrist and optical which I really do not want to do since the one I was so happy with is just a few blocks from me.

I have had the same Optometrist for over 25 years and found Eyes On The City in my neighborhood. They have great hours and the facility is very clean. I was seated on time and had one on one time with Dr. Craddock to answer all my questions. I highly recommend Eyes On The City!

I brought an existing prescription in to Eyes on the City to have them make a new pair of glasses for me. They have a very good selection of frames, including being one of the few Seattle stockists for Masunaga, an excellent Japanese maker. EotC did a great job measuring for my progressive prescription and the finished pair of glasses is perfect. Would highly recommend.

I couldn't be happier with my experience!! This was my first time back at the eye doctor in 10 years and I was clueless. Doctor Loeppky was so knowledgeable and helpful. She walked me through every step of the process and helped me understand what was going on with my vision. Jin helped me find the perfect pair of glasses. I have a huge head and wide face and was hesitant of the process but it went super smooth and I feel great about my choice!

Recently got exam and ordered glasses from eyes on the city. The Optometrist was professional, but the eye glass purchase felt pressured. I was unsure of what I wanted and was never told that no changes can be made to frame style once ordered. Had second thoughts and called the next day to get them to hold my order but they didn't respond for 3 days and by then the lenses were already made by the optical lab. They refused to work with me and told me there was nothing they could do. This is poor customer service. I know for a fact that most labs will allow at least one redo, but eyes on the city would not make the effort to try. For a $700 purchase I expected better. I will never do business here again and I advise you to shop elsewhere. Eyes on Fremont much better customer service. They are more laid back and helpful. I don't usually write negative reviews but want people to know what they are getting into.