Seattle Eye Care

Dr. Hughes is very personable and knowledgeable. The support team is friendly and helpful. You can call and someone answers right away like in the good old days. And, unlike everyone else in Seattle health care, you can actually get appointments here quickly when you're having eye issues. Grateful for this office and give it my full recommendation.

Extremely disorganized, they refused to run the cost of my contacts through insurance leading to me needing to pay out of pocket and wait 30 days for a refund and they charged more than they quoted me so services and cost of contacts exceeded what was covered by my insurance. They even tried to tell me I'd have to wait for an itemized receipt to submit the claim myself to insurance. I would recommend going to literally any other clinic.

Dr Huges is very personable and listens well. We've been patients for years. Sometimes the front office is a bit off (blank faces and no greeting) but the care is top notch and kind.

Thank you so much to Kerry and the Seattle Eyecare staff for helping me in a bind when I forgot my contact lenses on a business trip to Seattle. I can't express enough how grateful I am! Staff was so kind and helped me in such short notice, I was able to make it to my 9am meeting on time

Dr. Shields was very rude and unprofessional to me. I saw him twice for a progressing mystery eye issue. When he learned I had psoriasis, he told me to "go back to my dermatologist" and that he didn't want to discuss my "skin problems"! Yes, a medical doctor referred to my other medical condition as "skin problems". I said "Well, I don't think they know very much about eyes, which is why I'm coming to see you - an ophthalmologist". He did not care and told me to go back to dermatology about my eyes. He should have told me to see a Rheumatologist, which I now know but didn't at the time. If I had known, I wouldn't have wasted nearly 2 months being in extreme eye pain trying to get another dermatology appointment! I finally got in with my dermatologist, who said that I needed a rheumatologist & that dermatologists cannot help with eye issues. After reviewing Dr. Shield's chart notes, I also found out that he wrote down incorrect information about what treatments I was trying/had tried already. He recommended that I try some different OTC eyedrops after my 2nd appointment. I was extremely concerned about buying OTC eyedrops, since people have been going blind or dying. During my appointment, I explained that this was a major concern of mine and asked him to write down the EXACT name and type of OTC items to buy. He wrote down 3 options, telling me "Take as many as you can of these 3". 1 was a medication that I was already taking and had told him I was already on, at both appointments. 2 of the 3 options weren't supposed to be taken more than once every 12 hours. The only option available to take frequently from his list was "Refresh - Artificial Tears". Refresh doesn't make anything by that exact name, they make "Refresh - Tears", "Refresh - Plus" and "Refresh - Classic". I emailed the office asking them to confirm the exact name but they were not helpful and would not confirm which type of Refresh I was supposed to buy. I think "artificial tears" means the same thing as "tears" but I am not familiar with these terms - which is why I asked. I do not want to be blinded by OTC eyedrops! I know people have been going blind and dying, so I feel that this is a valid concern. I still do not have an answer to this question. A different doctor here doctor called me after I complained, but what he had me try wasn't helpful. He did seem nice and listened to me, but he never told me to see a Rheumatologist - which is what I actually needed. Dr. Shields was very rushed and tried to get me out of his office as fast as he could both times I saw him. Maybe he's a great surgeon, I don't know - but he did NOT want to be there during my 2 appointments and made that very clear. I recommend going to a doctor who is NOT Dr. Shields if you are having an unexplained issue. Don't waste your time with him if you are having an eye issue that you're trying to figure out.

I love Seattle Eye Care for several reasons: 1)Their staff is deeply knowledgeable and efficient. 2) Dr. Hughes is my most favorite care provider, and his partner, Dr. Shields, just did my cataract surgery to perfection, plus he's a lot of fun.

Very incompetent and unprofessional when it comes to billing and insurance. I double- checked eligibility when I scheduled the appointment but was given inaccurate information. This clinic exudes a corporate "quantity over quality" mentality.

The visit itself was okay, but they didn't bill my insurance correctly. I kept calling the billing department, but it took them several weeks of leaving messages before they returned my call. They finally got it worked out and my insurance paid. 5 months later, I've started getting new bills from them (with no description). Again, I've been calling and leaving messages, with no reply. Needless to say, I'll be going somewhere else for eye care.