Urban Optix

I used to always have great experiences here. But this year, it seems there's a new provider and operations team. The doctor was fine. But the front desk was awful. They forgot to order contacts for me even though I discussed it at length in my appointment and they even gave me a new prescription. They also gave me trial lenses and said they would be ordering a newer version of Acuvue that's more breathable for me. They neglected to place the order for my new contacts in December and then when I called in to ask about the missing order, they said it was too late since it was January and it was too late to use any of my benefits. The front desk person tried to blame me for the mistake saying I told them I was planning to buy contacts elsewhere. I never said anything like that, and if they looked at my records they would know that I've always ordered my contacts through Urban Optix. She also gave some bogus explanation saying I signed some approval form, which has nothing to do with them NOT ordering the contacts and allowing me to use my benefits. Have already switched to a new eye center. Sad because I've loved coming here for years and have never had an issue until this last visit.

Dr Yu was so great! After not regularly going to an eye doctor for about a decade I realized it was time and she made the whole process so easy and painless. The whole staff was great, and the selection of frames was very on trend to what I was looking for. I'm thankful I made the decision to book my first appointment with Dr Yu and now will be going regularly!

I wanted to share a positive review since recently reviews have been negative and almost put me off coming here. But I couldn't be happier. Everything was explained to me so I understood what was covered by insurance and what wasn't. They took the time to help me pick my glasses. They rushed my order since I was heavily pregnant. Everyone was super helpful and friendly. Great range of specs and prices. Overall I would absolutely recommend.

I've had enough of the front desk staff. It's 50/50. Either I get someone that's nice and helpful or someone completely rude and unwilling to help me at all. The hard part is I've worked as a receptionist so I know when they're just brushing me off. One representative told me I had to reach out to the doctor to answer my question ( I left a VM and never heard back) while another representative said they could help me with the exact same thing in five minutes. Like what the hell is going on with staff training? The sad part is I love all the doctors! They're amazing and my actual eye exams are stellar. It's just the front desk staff have no welcoming energy and they act like they're so pissed like you're bothering them. The last straw for me was when I asked for free trial contacts because last time my orders came in late so they gave me a couple pairs to hold me over. I asked another receptionist and she said it's not their policy. I'm homeless and don't have much money and my contacts cost like $300 cause I got astigmatism is both eyes. Like cut a girl a break here. Anyways, I'm sad to say I won't be going back.

I had a great experience with Dr. Annie Yu , who has been very nice and explained everything clearly and answered my questions patiently. But the employee who was checking me out was terrible, she has been so rude and so unhelpful, I dont know how others feel about it, but its not how you treat a customer, I discussed something with the doctor then this person checking me out really just closes the door on me by their answers and did not even sit with me to discuss my options for my lenses, or scheduling appointment for my next visit as they couldnt do my lenses training on that day because of being unstaffed. Because of that women you always like they have more important stuff to do, this is terrible, you should really consider changing your treatment to customer, its not nice!!!

I had a great experience here. Dr. Annie Yu is very patient and explains everything clearly, which really put me at ease. John was also super helpful in recommending glasses and walking me through the options. I couldn't pick them up this time since I'll be on vacation soon, but I'd definitely consider coming back after my trip to get my glasses here.

Terrible experience, the service is awful. I brought my own frames I had gotten from another office the previous year to get them replaced because the lens gave me headaches. I brought up my concern about damages to the frame during the process and was told I could replace it with one of their frames. I didn't want that and asked if I should just go to the original place instead of getting the lens replaced here and was told they would cover 75% of the cost of the frames if something did happen. Fast forward a few weeks later and they damaged the frames so I asked for a refund and they said I opted out of the warranty which I don't remember opting out of and don't know why I would after bringing up those concerns and don't remember being asked about the warrant either. They also didn't give me back my original lenses because I was supposed to tell them to keep it but they never asked me that. They were just in a rush to take my money, that's all this store cares about. Saying whatever they need to get your money and don't care about the service they provide. I didn't like those original lenses for the frames but they still allowed me to see and now I don't have that, just busted frames with no lenses but at least they gave me my money back. I'm never coming back here again and will just wake the extra mile to another office for any check ups and appointments I have

The standard service is eye dilation. Upon arriving to the office, an eye test without dilation cost an extra $30. This is not how most eye doctors operate so know going in, that there's an extra fee to be able to use your eyes for the rest of the day The eyeglass sales lady tried upselling so many features I ended up declining everything she offered. In hindsight, I should have gotten at least the clear coating on the glasses but really that should be standard as well and not an extra fee.