Warby Parker Capitol Hill

I've been a Warby Parker fan for several years and have visited multiple locations in Seattle and the Bay Area. Even though I have to find street parking, I consistently prefer this location because the staff are so helpful, experienced, and patient. I've also had the best results with frame adjustments here -- they really take the time to get the fit just right. This week I came in looking for new computer glasses after realizing the pair I bought online a few months ago just wasn't fitting the way I wanted. I'm so glad I decided to come in. Kya made the search feel effortless, even delightful. She listened carefully to what I was looking for and thoughtfully presented several options that truly suited my needs. I decided to pick up a pair of sunglasses too and am really excited about both pairs :) Before this, I'd only purchased frames online from Warby Parker, but this in-store experience was far more personalized and enjoyable. Kya was an exceptional consultant and a wonderful sounding board throughout the entire process.

The staff was very friendly and knowledgeable and didn't make me feel pressured. They had a great selection for frames and the prices were good. Even though they don't take VSP insurance they applied for out of network benefits on behalf right there in the store. Highly recommend them if you need new glasses.

This bright, welcoming, and well-staffed store was quite impressive. The staff were friendly, knowledgeable, and non-pushy. WP offers a variety of options at a variety of price points (plus certain discounts). The glasses include the cost of lenses with anti-glare, anti-scratch, anti-... some other things. Makes things so much easier! Finally, they have a generous return policy; you can buy safe in the knowledge that if the frames don't work, you can return them no questions asked.

So helpful, helped me cut costs and find the most affordable solution for my needs!! Very friendly and helpful staff and their six month lenses replacement policy gave me peace of mind when changing prescriptions. Shout out to Jordan for adjusting my glasses to fit like a glove!! Thank you!

Impressed & Relieved Personally, I found the in-store experience seamlessly positive; whereas their online purchasing didn't work for me. My friend and I both needed new prescription glasses; however, there's close to a 40 yr difference in our ages. I needed Progressives; she did not. It was very helpful and facilitated our getting this process completed quickly ... and it as enjoyably as I can imagine recognizing that I do NOT like clothes (or glasses) shopping. Millions of options makes me want to flee; however, the staff were fully present with us. They all knew the full product line, pulled out what we needed, offered other styles when we explained something that still WASN'T quite right for us ... they cut our decision-making time to its minimum. We left the store excited that this task was behind us...and excited about receiving our new glasses in about two weeks Paid & left with printed receipt & emailed receipt. Love that we will have a full 30 days after receipt of glasses to return them - for any reason. I certainly do not want to; however. it is important. I've found with age I no longer can get away with almost any weight or style glasses...the skin on the bridge of my nose gets bruised very easily = becomes quite painful if not very light and a perfect fit. Not a single style, of the many WP styles of glasses I tried on, felt like they would be a proble m for me. Not as expected! Even so, having that 30 day grace period to return any glasses if they later prove uncomfortable... Lastly...I love the Warby Parker Mission! It parallels my own beliefs. We need so much more of such companies!

Exceptional service and the store is aesthetically pleasing as well. I was able to find and order two glasses under 30 minutes before my parking meter expired. I loved that he found glasses that were flattering for my face and was very knowledgeable and patient answering all of my questions. Will definitely return for my future eye care needs in the future.

Perfect experience. Can't believe but the sales person quickly identified the clip ons that would fit for me. I was in and out in 10 minutes and I love my purchase!

I accidentally sat on my glasses and needed to repair them. The staff at WP let me know that the damage was outside of their repair policy. But they were able to help me leave the store with funcitional glasses by placing my existing lenses in a set of new frames. They were even able to help me with a discount :)