Cascade Pacific Eyecare

We went to get our son's glasses filled, he's four this March. They were very friendly and helpful despite my son being all over the place with energy. We finally decided on a pair and they made sure to ask if he liked the frame color and shape. They also made sure to tell us it would be about six weeks before we got his lenses back from the lab. We haven't picked them up yet as its been only four weeks right now.

My family has been coming to this clinic since I was a child. I have not ventured outside the Cascade for optical needs. However, I think it's time I did. The last few times I've come in the customer service has not been what it used to be. Over the phone they are not as friendly but are still helpful. The prices of the lenses are pretty reasonable as well.

If there was a negative I would put it. Tried to get my son an appointment before he went to job corp. I told the first lady that he would be leaving any day. When I said state insurance her to be changed for happy to rude. So she scheduled him a month and a half out! Guess if you have state insurance for your kiddo(s) they dont mean as much.

I took my kids there last year. I wasn't really a fan. They didn't seem to really know what they were doing. They marked one of my boys down as female. I told them and they giggled and corrected it in pen. They weren't very helpful explaining benefits. Now, a few days ago, so a year after their appointments...I get a bill for $10 with a little note that says sorry it's a year late, they are balancing books. OK no big deal except they sent the bill to my 17 y.o son for my 16 y.o daughter. They need to get it together.

I don't know what the complaints are about. Anywhere you go nowadays you are going to experience some sort of wait. So days the wait isn't too long, others it may become a bit tedious but it's okay. I LOVE Cascade Pacific Eyecare because they caught and managed to get my emergency laser eye surgery w/in 48 hours to correct a detached retina AND they gave me my first ever contacts! They are a small shop and do their BEST to get to everyone in a timely and efficient manner so cut them some slack! THANK YOU FOR ALL YOU GUYS DO TO TAKE CARE OF US! Customer for life for me and my daughter!

Trina Archer is amazing !!!! I've visit this location several times before and had ok service. Everytime I came I had my son with me and today we both had an appointment. I found out he needed glasses and picked out the perfect pair. She engaged him in the color selection and made him feel very comfortable and important. Hes only 5 years old and she treated him with attention and care. Better yet, my eyes were dilated and I found a couple pairs of glasses. She helped me picked the best ones for my face shape. I must say I am truly impressed with her. My son and I also met a new Dr today and she was also very sweet. I dont recall her name but, she made sure we were both comfortable and explained everything clearly.

Y'all complain about the appointment being a month out.. that's very very normal. I have very good insurance and had to wait my turn. Then two weeks later waiting on my glasses. I found the Dr knowledgable and patient, as I had my granddaughter with me in a good sized stroller. Got through the exam with no prob. Would recommend them. Just be aware: appointments are not easy to get right away. A side note also: They also do not have DSHS Glasses there anymore. Only the exam is available. Pre-plan ahead. Be prepared and research other options if that's what you need.

Friendly office. It seemed like they were trying to herd as many people through as they could. There was a lot of waiting time for their patients. I don't feel like my questions got answered. My comprehensive eye exam didn't seem very comprehensive and they bombarded me with texts and emails, before and after my visit. I am sure I would never go there again.