Family Vision Center

My doctor visits have been good, but I am disappointed in the staff. I have a warranty on my glasses. I went to take them in and figured it would be a week or two before I would get them back. It has now been 2 months. My frames are back ordered which happens I understand but I would call once a week or every other week and it just seemed like the staff didn't care. Then I call again today and the staff informs me that the glasses are back ordered, it's like thanks. I've been waiting forever to hear you could have Gave me a call and let me know the status, which they did not. Their solution for me was to keep waiting or by new frames and new lenses, what's the point of the warranty? Don't feel like the staff here cares

Very grateful for the team here! They were able to give me emergency contacts when I came into town and realized mine had disappeared somewhere along the way . Thanks for saving my vision and my vacation!

I had the best experience today. I battle anxiety and the office was extremely encouraging and helpful. I was able to schedule an appointment where there were limited patients so I would feel more comfortable. Dr. Haas was amazing and the staff were extremely pleasant. I definitely recommend this office!

The service was amazing and the front desk staff was good with my daughter. The doctor was informative and was able to get a prescription that has me seeing better than 20/20 with astigmatism. We just had our second annual appointment and had good services both times.

Dr. Nett was fantastic! We were dealing with some eye health issues with my teen daughter and he put her right at ease. She is normally very nervous and he spoke so frankly with her about the tests that he did that she was calm throughout the whole appointment. Also it was great to finally get an answer to our concerns!

Dr. Nett and all the staff have been just wonderful. Our family has been going here since 2007. He has caught conditions with my eyes and placed referrals when necessary, and helps manage in office when he can. I trust the care we get implicitly. He is able to also care for my father who has a hard time communicating since his stroke and effectively corrects his vision problems with dignity.

Dr. Haas is top notch! I lived with incorrect fitting contacts from age 12 to 25. Finally, I changed to her a few years back and now the world is in focus. Gone are the days of itching and burning. Truly, one can not find a better optometrist! I can't say enough about the quality of care. The staff are exceptional as well! If you have poor vision don't waste your time on others, they just cant compete. Lastly, the prices are more competitive than chain stores or online. I leave this review as we are moving and I will miss her. Do yourself a favor and make an appointment.

I noticed several months ago that the office staff at the Cheyenne Family Vision Center had been communicating with one of my family members, rather than myself. This was in regard to my appointments and allowing the family member to reschedule my appointments, although I am an adult. I contacted them to request that they please contact me primarily, as I am an adult and would like to be in control of my own appointments and provision of care at this facility. The employee on the phone with me informed me that they did not have my phone number on record and that they would add it. This claim was not true, as the clinic had been sending text message reminders and appointment confirmations to this phone number for several months prior to this request. The next time the staff at the vision center needed to contact me regarding an order pick-up, they chose to call the same family member as before, despite my requests that they communicate instead with me. They had also informed me on a previous call that I would be the one contacted about this order, however that ended up not being the case. I called again to ask why this was occurring and to have them verify that they had the correct contact information for me. They verified this accordingly. The next time my family member came into the facility, the staff-member they dealt with began a conversation regarding the phone calls I had made about the communication errors. They revealed things that were said in the phone conversation, including making claims about things I had said, which in reality had never been said. The staff-member also claimed that I had been "very rude". While this is a subjective opinion that they have a right to hold, it is inappropriate to say these things in a discussion with a family member who is also a patient of the clinic. On the Cheyenne Family Vision Center website, it states on their Our Promise to You page: "We at Family Vision Center take particular pride in our personalized, and professional service to our patients". The events and behavior that I have experienced do not align with their promise to provide professional service to their patients. Dr. Haas is a wonderful and compassionate doctor, but the manner in which her clinic staff conduct themselves is unprofessional, and frankly inappropriate. After many years as a patient here, I will no longer be returning for any further care.