Acuity Eye Group - San Diego (College)

The entire staff at Acuity have always been professional and friendly. The medical staff have been nice and patient with my elderly Mother for years. Dr. Katzman was the reason that my Mom loved coming to her visits. He listened and took great care of her before and after her eye surgery. He is one of a kind.

Dr. Tonnu is absolutely fantastic. She is the only reason I continued to go to this office for years. While the staff are very kind, I'm convinced they do not communicate with each other or keep records updated. My old mailing address or insurance information would be kept on file after I corrected it. I REPEATEDLY had issues with ordering my contacts. Once, my home delivery was delayed by a week, and I had run out of contacts. Another time, I had been sent the wrong quantity of contacts. The most recent experience I had with them is what convinced me to finally stop going to this office. I called the main office number (which was a long shot because they almost never pick up the phone), and asked if I was eligible to order more contacts. The woman on the phone said I was eligible starting November 1. They told me since I was using the same prescription, I didn't need to have any exams done. So I went to the office, and of course, the staff had different information for me. They said I needed to have both a contact exam and glasses exam done in order to order more contacts. I told the staff what the woman on the phone told me, and they informed me that it was incorrect information. I later found out from a staff member that their main office number goes to a call center, and that the customer service agents there are "poorly trained". I literally cried in front of the contact/glasses staff the last time I was there because I was so sick of them constantly messing up. This office is incredibly inefficient, confusing, and unreliable.

The doctors are excellent. I especially liked Dr. Patel. I was very pleased with the whole experience. All the employees were friendly and helpful. I also didn't have to wait very long. I would definitely recommend this office and Dr. Patel!

If I could give zero stars to this place, I would. They made a mistake on my billing code in March of last year, which caused my insurance company to deny the claim. I've talked to their billing department over a dozen times already. Every time I call, they assure me that everything will be taken care of. However, I keep receiving electronic and paper statements, saying that I still owe the balance! The front desk staff seems to be completely incompetent if they can't even find the right billing code. Absolutely horrible experience!

I am a patient at Acuity Eye Group/West Coast Eye Care. My doctor gave me two contacts to try out, with instructions to call and let her know which worked the best. Neither of them were good. I've made 3 calls over the past 4 days and cannot speak to the doctor or get a call back from anyone. Today I waited on hold for 13 minutes before getting a recording to leave a message. I left a message but I doubt that I'll get a phone call back. This place has the terrible customer service! I'm almost out of contacts, I need a new prescription and I can't get it!

Everything described to me concerning my cataract procedure was easily understood. Everyone was professional and kind hearted. They took away any and all my fears and best of all, my eyesight is 100% better! Thank you Acuity Eye Group and especially Dr. Gitane Patel.

The team here is amazing. Dr. Katzman is great, very thorough. They make sure that they are very patient, kind, and insure to explain everything. I truly trust them with all my vision needs.

From start to Finnish, the staff was there to assist me. I was in and out out in no time and didn't get pressured on buying and sets of their frames. I will return soon to get a set. All together. Great team.