Eye Care of San Diego: Mission Hills

Everything seemed efficient and all personnel friendly but upon discharge was actually there over 1 and 1/2 hrs. Time in between various procedures was too long. Dr Sheil was very thorough and explanative and enjoyed meeting her as a transition from Dr Bokowsky's care. I look forward to seeing her again for one year follow-up. Another issue was that calendar was not not opened to schedule one year appointment so I need to remember to call and make appointment and was told to call in May or June.

The doctor herself is beyond excellent; however, the administrative staff is exceptionally abysmal. Extremely disappointing because while we love her, the people running her office are likely the reason we will seek care elsewhere. We've shown them grace, have been extremely patient, given them the benefit of the doubt, etc. However, despite this, they have demonstrated to be unorganized from top to bottom across all departments. We have yet to have an issue resolved with a discrepancy with medication prescriptions, and we've called the office four times to no avail. We also received the incorrect prescription for our glasses and contacts from the optometry office. Their staff across all locations is in dire need of proper training and leadership, because their service is disastrous and has consistently declined across the years. If you go to any of their locations, do not leave until you have quadruple-checked your paperwork and received confirmation from your pharmacy that the prescription has been sent. You'll save yourself hours of headaches. The doctor gets five stars; the office staff zero. We are truly sad to look for care elsewhere but you're not giving us much choice.

My visit with Eye Care San Diego was great! I was welcomed with a smile and seen right away by Dr. Taunton. He runs a organized , personalized and on-time practice. He took time to to review my file and provided the best care. I highly recommend Dr. Taunton and Ey Care of San Diego.

Very long wait for an apparently overbooked doctor. Our encounter was brief, and doctor Allen seems knowledgeable and pleasant, but felt quite rushed. The loss of rating stars falls on the site, not the physician

Easily the most dysfunctional office visit I have ever been a part of. Way overbooked, the waiting room was completely full and had people standing. Took 3 hours until I saw the Dr. and even then only spent 5 minutes with me. One of the exam rooms has the vision chart letters backwards and apparently "it's just like that, don't know how to fix it" Thought I was on a prank show with how much absurd administrative errors there were. I sat in one office and waited for the Dr for another hour where they left the door open and said the Dr. needed to see another 8 patients in 15 mins so they could leave at 1:30 so to start setting timers. The Dr seemed knowledgeable but honestly that office needs a complete overhaul, and take a quarter of the patients until they can get it together. EDIT: I called the office as instructed and was unable to get through. I left a voicemail yesterday morning 1/5 and have not heard back.

Dr Allen fully explained my Laser Astigmatism Procedure as well as Vision Trade Offs (marked improvement on Distance Driving as well as Glare reduction. Also post Surgery would require low powered reading glasses). Results were exactly as discribed and I now enjoy perfect 20/20 vision. Thank you Doc and SD Eyecare.

I made an appointment here because it was listed as an accepted clinic by UCSD. I called ahead and sent the referral number to make sure everything was good to go. I even called several times to follow up and be sure because I was traveling over an hour away. I was assured everything was fine. But when I got there, I learned that they hadn't gotten the referral and that I had even been scheduled with the wrong doctor. And their email had been down for two weeks, so they didn't get my email with the referral letter attached. All of this should have been conveyed to me when I called. I had to take time off of work and with the travel time, I wasted almost a whole day. It sounds like they have a call center that isn't really attached to the office where they see the patients. They really need to get more organized. This was an expensive mistake for me.

What a treat nnd pleasure it was to see Dr. Taunton for a complete eye exam yesterday at eye Care of San Diego in mission hills. He is so kind and thorough and professional. I just loved him. Did a wonderful exam on me and I had 100% trust in him.