Eye Studio Optometry, Inc.

Very happy to have found a great childrens' optometrist! I definitely recommend for those looking to bring their tiny ones into the eye doctor. Early visits are important! They were able to get an appointment scheduled for my 4 year old quickly and I was happy to find out that they accepted our insurance! The optometrist, Dr. Chen, made my daughter feel completely at ease for her first appointment; she actually said she had fun! For younger kids and babies, they have special technology to measure and take a picture of their eyes to diagnose if they aren't verbal. Although my daughter knows her letters, they also were able to test her vision with a cute kids cartoon in addition to the standard letter chart. The assortment of glasses was great! Although she wanted the Spider-Man glasses, which were a bit too small, we were able to find a pair of purple ones that she liked (and compromised by ordering tiny Spider-Man stickers to place on the sides of the glasses). The lady at the front desk was very helpful and patient as my daughter tried on almost ALLLL of the frames in the front! Her frames were about $30 with insurance, but there were many free options with insurance available as well. The glasses were ready much sooner than they estimated. They said the wait would be at least 1 month, but hers were ready in exactly 14 days! The only qualm I have is the fact that parking is tough to find close to the office. I'd recommend an early morning appointment as street parking is much easier to find early in the A.M. Thank you again to EyeStudio for a wonderful experience! Looking forward to bringing my littlest one in for her first visit too!

I had a really wonderful experience at this place. Optometrist was friendly and efficient. But i was so grateful to the front desk person who spent a lot of time helping me pick out my glasses. She was so considerate and helpful. I highly recommend this studio, they take medi-cal!!!

Dr. Chen is a nice doctor. However her staff is horrible. They are extremely rude and unflexible. I chose to change my original eye doctor to Dr. Chen since she was closer to my home. It was more convenient to go to this doctor vs driving all the way to balboa, but due to the unpleasant staff I went back to my doctor. I've never had an issue getting extra trial contact lenses meanwhile my new box of lenses came in. I explained to them my contact ripped in my eyes while driving and I realized I didn't have any left. My glasses are not up to date and they have a glare while driving. I asked if they would consider at least giving me one contact in the meantim they still told me no. I asked to speak to the doctor and she said you can leave your name and number and we'll see if she calls you back. Horrible customer service such lack of consideration. Doesn't seem to get I can't see and my glasses aren't up to date. I've never gone through this with any eye doctor staff.Any other eye doctor gives trials out no problem as long as you order contacts from them. I contacted my previous doctor explained to them ny situation. Immediately they gave me trial lenses as I waited for the new ones to come in. Dr. Chen get new staff you're losing clients. Even my mom said the same thing staff is horrible. It's in the hood with no parking. Really an inconvenient location with horrible staff

Great experience, i came in feeling completely nervous about an eye growth. Doctor Chen was very comforting & compassionate towards me, she gave me lots of detailed information & put me at ease. she prescribed me drops & gave me some helpful tips for moving forward. The Woman at the front desk is also very kind & had a very cheerful personality. Great energy goes a long way when people are faced with challenges . Thanks Ladies

Dr Chen is absolutely amazing! She is a sweetheart and has a very bubbly personality! One of the best doctors I've been to. She makes you feel really comfortable and takes her time to get you the correct prescription! The only downside is the receptionist/girl who does the first few test before you see Chen. I feel like she has an attitude or is annoyed. Not very talkative or very warming. Even over the phone I sensed this. I almost canceled my appointment and went somewhere else just so to her attitude and lack of professionalism. I feel as a receptionist you are the first face the clients see. The first voice the clients hear. You should be just as nice and bubbly as Dr. Chen. I just didn't get that from her she seemed very annoyed. However I don't want this to sound like a bad review! Chen was amazing and I definitely recommend her to all my family and friends! I will even bring my son to see her in the next few months! I just hope she gets a better receptionist! Would make this place even better! Thank you Chen! You are absolutely amazing! And I'm very happy I didn't cancel!

My appointment with Dr. Chen was excellent. She was knowledgeable, thorough and took her time explaining my eye health to me. She addressed my concerns and answered all of my questions. She also has a very friendly disposition. I would highly recommend Dr. Chen and her wonderful staff!

Rude receptionist. Not accommodating or helpful. Put the onus back on me to do legwork of me becoming a new client instead of trying to assist. If this is how hard it is to deal with when I'm trying to become a new customer, I can only imagine how bad it is once they have your money.

I took my 9 year old son there to find out about Ortho K after wearing glasses for a couple of years without much success (we've been through 4 pairs and it's very uncomfortable for him to wear during his sports activities). We had a complimentary consultation to see if my son qualified as a candidate. He qualified and although very hesitant at first, we agreed to invest in these overnight contacts. Dr. Chen was patient, kind, and very thorough in walking us through every step of the process as my son never had any contacts or eye drops on his eyes until the day we met Dr. Chen. After almost 2 1/2 hours with Dr. Chen at our first visit, she gently and patiently helped our son put contacts on for the very first time. Since then, she has been instrumental in our success with these contacts so far. I was impressed and very grateful for her patience and understanding. She deeply cares for her patients' eye health and her calm and gentle demeanor is remarkable to watch, especially with kids. I learned a lot from her and am fortunate to have met her and her team - they are all professional, punctual, and very attentive to their patients. Most of all, I trust Dr. Chen with my son's eyes as she is very thorough and an expert in making sure his eyes are healthy continuously since we have met her. To experience my son see 20/20 during the day without relying on any glasses is priceless. I highly recommend Dr. Chen and her team at Eye Studio Optometry, Inc.!