LensCrafters

Amazing store and such an amazing staff. Shoutout to crystal who helped me repair my glasses for free! She was very helpful and went above and beyond and gave me no trouble. Definitely come here for all your needs!

I had a very unpleasant experience at the LensCrafters location at UTC Shopping Mall. My appointment was scheduled for 10:00 AM, which is also when the store opens. I arrived at 10:05 AM--only five minutes late. I waited about 10 minutes and then asked the receptionist how long the wait would be. The reception girl Jamie said "You are 5 minutes late, they are "setting things up" for you." with mad face and disrespectful tone, like I done something wrong. So I waited another 10 minutes. When I asked again because I had other commitments, the receptionist (Jamie) was extremely rude and finally told me that since I was five minutes late, they had given my appointment to a walk-in who arrived 10 minutes early (The store opened at 10:00am, which I arrived 10:05 am). This information should have been communicated to me immediately instead of making me wait and giving misleading responses. Being five minutes late does not justify giving away a scheduled appointment without informing the patient, and the attitude I received was extremely rude and unprofessional. I don't even know how this girl can be hire at the customer service. If I had been told the truth upfront, I would not have wasted my time waiting. She ruined the whole customer experience and I hope the manager can train her better at how to service the customer. Overall, very disappointing customer service and poor communication.

Their new management has screwed everything up for me. I've been waiting for a refund for the past month and yet they keep telling me they will reach out week after week, with no reply. During my ortho K treatment it was clear to me that these doctors were just experimenting with me, and that after they made me take a one month break, which I believed wasn't needed, nothing was fixed. Because of the one month break, my contract time went over and I'm not getting any kind of reimbursement for having my vision be so bad that I can't even be out after sunset. They expect their customers to just believe everything they say and that the doctors have a higher authority than them. I tried very hard to be patient but after 7 months of being literally blind at night and them having no answer, it's time to go somewhere else. The employees there treat customers like they're dumb, I called in for a contacts order and one of the employees had an attitude and said I had no prescription? I've been with you guys for all of my life and have had timely visits? how do I have no prescription??? Just go to warby Parker next door. This place ain't it.

I had the best experience buying new contacts and glasses thanks to Jerry. Not only was he incredibly knowledgeable and efficient, but he also went above and beyond to get me a great discount. He made what can sometimes be a tedious process feel quick and seamless. His friendly and cool attitude made it even better. I'll definitely be coming back because of his great service.

I had a wonderful experience today at LensCrafters! The eye exam was thorough with all the latest technology. The LensCrafters associate Kathy was very helpful and knowledgeable and quickly picked out the perfect frame and had everything ready to purchase with my vision insurance. I highly recommend Mission Valley Family Optometry and Mission Valley LensCrafters!

Appointment went well and on time. Relatively quick. The medical side was 5 stars; however, the retail side was poor. I felt pressured during the checkout for add-ons I did not ask for, warranty etc. I then got an email saying my glasses were delayed. I gave it 2 weeks and heard nothing. I called and checked and they said it will be here shortly and we will call you. I waited longer and they never called. I called back and they said Oh yeah they are here, you can come pick them up. Disappointing customer service.

Ms. Anubha is such a great staff. She fixed my glasses so quick and had given me the best customer service ever. I highly recommend this place! #LensCrafterUTC

Very mixed experience with this location. Was there on a Saturday, which is pretty busy, and Michelle was very helpful in helping me scope some frames. She really went above and beyond. I was actually going to order a pair of glasses and came back Monday, only to be completely ignored by staff for 20 minutes straight. It was NOT busy. I turned around and left. There are other places that actually take you seriously as a customer. I would say everything really depends on the person you get.