Total Vision Del Mar

The optometrist was wonderful and the lady that helped get my eyeglasses ordered was fine. Here is the rub, I called a month after I ordered them as no one called me and they told me that they had a big delivery that they are working through. The called back a few days later and they told me that my order was sent to the West Hollywood location. I showed up a few day later. Closed for lunch break. Went in the next day, the lady at the reception asked me if I had received a call from them and I said no . She informed me again that they were not delivered . The other branch never called back she also made me wait for 10 minutes before she told me the exact same thing after mentioning she couldn't drive there to pick them up ( not that I asked her to) . 12/18, and I am leaving for Christmas break. If I was to receive them after I am back it will have been 2 months since I ordered them. Does it really have to be so complicated to get prescription glasses?

I ordered replacement lens and when I got home realized that after my 30% discount they charged me more than I paid 6 mo earlier for frames and lens. I called within 30 minutes of placing the order to cancel my order and was told since it was a custom order they couldn't cancel it. You should be able to cancel the same day you order.

Not sure what the deal is with all the bad reviews but I had a great experience here. Dr. Starkey gave me a great prescription, for both glasses and contacts. One of the best prescriptions I have had in a few years for sure and I've been to a few of the overpriced "boutique" optometrists around here. Glasses and contacts were ready in two weeks and they were all correct. All of the staff were wonderful and friendly. I'll be back for sure. I guess the only sort of negative is that they are out-of-network for VSP. It was not a big deal because I had another insurance to use but if VSP was my only choice, this may have been a dealbreaker for me. I would recommend this place to anyone in the area looking for a good optometrist.

Had a great visit with Odessa today. She was extremely helpful and I had all my questions answered. I was greeted with a friendly smile and walk-through their process for purchasing glasses and she even helped me clean my old frames. I was really impressed by the customer service. I Highly recommend Total Vision!!

I had an exceptional experience at Total Vision Del Mar. The staff were not only friendly and welcoming but also incredibly helpful throughout my visit. They made sure to answer all my questions and streamline the process, ensuring a quick and efficient appointment. I've been coming here for many years and prefer this office to any others, even after moving up to Vista. I highly recommend this office for their outstanding service and care!

They overchargeed and did unnecessary exam to charge more. i guess this can be fraud. Never go this place

The worst customer experience I have ever had. Did an insurance verification check prior to booking appointment. Was told by Trevor no copay or charge would be required for my annual eye exam. After visit was told insurance only covered $60 and remainder expense of of more than $60 was required out of pocket. Staff was difficult to deal with in getting my prescription and records from last year's visit which was completely paid for. Doctors fine... but office staff is not knowledge or customer service oriented. I will be willing to change this review should staff reach out to me to try and achieve customer satisfaction. They do not seem to care about loss of business.

Beware about this place! For many years my family were a patient from the previous owner, we were very happy and the service was very nice and no over charge. My husband had his glass done, After, he spend over $600 in a part of glass, they make it wrong and did not took the time to see if was okay before given to he. Second, I took my prescription that is valid anywhere, I ask for a sample of a contact to try before a purchase some contact and glasses but it was very complicated for them to pass a sample to me when I was planning to buy on only a new glass and contact lens, they told me that I have to go back to the same place that I got the prescription. VERY GOOD WAY TO DO BUSINESS! I got the prescription to COSTCO and got a sample not problem , just because I did not got a new prescription from them, they did not was willing to pass one part of sample of lens . I AM SOORY, BUT YOU LOSS MY BUSINESS AND MY FAMILY. It look like MONEY is very important for them , they costumer service is no there. Only one person was nice to help me she was very friendly and went out of her way to help me but the Manager said no. This place is just a corporation. BEWARE! Carmel valley customer.