Total Vision Mira Mesa

I told them I wanted a specific brand ive been using for 20 years for my contact lenses at the time of my appointment. I paid for the eye exam and contact lenses fitting (which was not cheap). Doctor recommended a new brand but my eyes got irritated so I called them to order the brand that I initially wanted - which by the way didnt get a call back (they said they would) but thats okay since I wear glasses. Fast forward - I called again to order contact lenses. They told me they cant order the brand that I want not until I do another eye examination and contact lenses fitting AGAIN because there may be some adjustments for this brand that I want - which Ill need to pay out of pocket.

My family have been going to Mira Mesa Optimetry for years. We just had our annual eye exam and the staff are very friendly and efficient. For a family of four they were able to get us out in less than an hour. We hiighly recommend and will continue to come here.

The initial experience was par for the course for most eyeglass retailers "2 weeks" etc. Well, here we are on week 3 and we were guranteed verbally by a manager named Kristen that they would be there today as she assured us she had the tracking information. Funny enough Kristen is off when the lenses were supposed to show up so no real way to get her input on the situation. We were also informed by Kristen that "they misplaced" our order, which is a really great way of saying their lost without having to immediately issue a refund. Robin at the front desk seems to be more concerned with taking her lunch than corresponding with customers who need their vision as when we called back to see if she checked the mail yet, we were informed that she decided her lunch was more important than checking the mail. The glasses never showed, and Robin is still being a real treat to deal with, so getting the prescription emailed so we can go elsewhere has been a real teeth-pulling experience as well. Request a refund if you have already ordered or don't go here period. But if you want a rude front desk woman and a terrible experience, by all means shop here because you'll absolutely love it.

I want to express my heartfelt thanks to the team at Total Vision for the exceptional care I received during my visits. Dr. Blanc went above and beyond in addressing my concerns with compassion, professionalism, and an impressive attention to detail. She not only took the time to thoroughly evaluate my eye health, but also identified abnormalities in my results and ensured I received timely referrals for further testing with a specialist. It's rare to find a provider who is both so personable and deeply committed to their patients' well-being--I truly believe her work deserves to be recognized. I'd also like to thank the receptionist for her incredible patience and kindness. I called several times to check in on test results and navigate appointment scheduling, and she was always understanding and helpful. The only feedback I would offer for improvement is regarding the way appointments are scheduled. While I sincerely appreciated the thoroughness of my care, my appointments often ran much longer than expected, which I know affected patients scheduled after me. I also experienced long wait times myself on more than one occasion. I believe revisiting the scheduling structure could help balance their excellent attention to detail with a smoother flow for everyone.

Complaint: New Contact lenses delivered under payment number 1166720 does not match Dr Guiang's prescription for daughter Megan R. Order was made on 11/09/2023 by employee number 11654. See photos below. Request Mira Mesa Optometry contact Megan R., to enter new order ASAP with the correct prescription written by Dr G on 11/09/2023 and give reasonable compensation for this egregious error on the part of employee number 11654.

I went in for rigid gas permeable extended wear contacts and a back up pair of progressive transition glasses on February 22, 2025 at which time they charged my insurance and my out of pocket expenses was still $642. When I explained that the glasses made me nauseated and gave me migraines, I was told that I just needed to get used to them. After the 3rd pair of contacts on April 25, 2025, the Dr cancelled my appointment moments before my scheduled appointment and was not going to see me for a fitting. I could not see at all and it was worse than the second pair. After refusing to leave until I was seen, I was seen and a 4th prescription was given. I cancelled everything and requested a refund of the $642 and for my insurance to be reinstated. The glasses were returned and no contacts were ever received. I was always told the office manager would be contacting me but she would not. I was always told she was in another office or she was sick and didn't know when she would be back. On April 29, 2025, I went to another provider and have paid completely out of pocket for RGP lenses, progressive transition glasses and even some glasses for computer work specifically. The prescriptions between the two providers are completely different. I filed a complaint with Total Vision Corporate who informed me today that they will not refund me for the eye exam, nor photos taken, nor for the contact fitting and they would not be reinstating the insurance benefits for the exam and fitting even though what they provided was completely wrong. Total Vision Corporate told me today that I have to take it up with the office manager at the local branch. I called theTotal Vision Mira Mesa again today and naturally the office manager was not in again today. I have filed a complaint with my insurance company as well but as of now, I have spent over $1300 just to see. I have never written a negative review of a place before. This is the first time. I'm in my 50's and have worn RGP extended wear lenses since before they were available to the general population as I was a test subject for them. While I realize that RGP lenses are not highly used as soft contacts are, I have never had a such a horrific experience with an office. 100% do NOT recommend this place.

Oh my goodness 10/10 Rachelle is an amazing human being and AWESOME O.M !! This office is so attentive and doctor will be so detailed in regards to your prescription. If you need help with your eye needs hands down, Come here !!

These guys are great I was gonna go somewhere else because I had a bad experience with another location but Kristen the manager handled everything perfectly and they're keeping me now as a lifetime members I'm so happy with how they handled everything at this location. Thanks again guys you guys went above and beyond.