Warby Parker UTC

Thank youuu! I got to get new glasses and try on some, I love Warby Parker <3 Edit: my 7-year-old daughter who accompanied me to the store took these photos and wrote the above review. However, I concur with her wording.

I've had mixed experiences with Warby Parker. My first pair of single-vision prescription glasses was excellent--great clarity, comfortable fit, and overall very good quality. I was happy enough with that experience that I came back again. Unfortunately, my experience with the progressive lenses was disappointing. The frame quality did not meet my expectations, especially considering the price (around $600). To make matters worse, the glasses arrived with a broken leg, which was surprising and not something I expected from a brand like Warby Parker. That said, I want to highlight the positives as well. My single-vision glasses have continued to perform very well, and because of that, I purchased another pair yesterday using the same frame. Also, the store associate who helped me yesterday was extremely helpful, patient, and professional, which made the in-store experience very pleasant. Overall, Warby Parker does a great job with single-vision glasses and customer service, but my experience with progressive lenses and frame quality fell short of expectations for the price. I hope quality control improves, especially for higher-end prescriptions.

I really wanted to give 5 stars but the experience was terrible. The staff were super friendly in the store and I ordered 2 pairs of glasses right away. 2 weeks later they emailed me saying that one of the frames cannot accommodate the lenses so I picked another frame. Later they told me the 2 features I selected cannot go together so I confirmed the feature I wanted and told them I want both pairs of glasses to have the same feature. Then I saw the order receipt and realized they didn't add the same feature for both glasses. I asked them to confirm and they said they only added that feature for 1 pair of glasses and not the other, and the order has been processed so they can't do anything. I have to wait until I receive the glasses to return and place a new order. What a horrible experience! I will never want to shop here again. I don't understand how they couldn't understand such a straightforward and simple request.

I love this location and the people who work here. They know what looks best on your face, very patient and high frequencies service every time and I've been here for 3 consecutive months. I love Kati, Issac and Andres. There is one more person but I can't recall his name.

My eyeglass frame cracked and I had no backup pair. The store personnel were wonderful. They found a frame that fit my lenses. They removed the lenses and put them in the new frame. It took 10 minutes. I recommend Warby Parker!

The Warby Parker store in UTC is a marvel of friendlyness, effientcy, and professionalism. Very pleasant to shop the many style frames and order. Bring your RX because they do not take the TX off your glasses. Two weeks delivery time but very reasonable prices.

The ease of booking, friendliness of the team members and options and high quality of the products available are excellent. I was greeted upon entry to the UTC store, quickly began my eye exam with the friendly, knowledgeable optometrist and ended with a new perscription and two new pairs of glasses (sunglasses and glasses) with the help of the team member. Overall wonderful experience.

I went to Warby Parker after "losing" my sunglasses at my daughter's wedding. As with my previous WP experience, the employees were friendly and helpful and I ordered a new pair. Naturally, the next day, my original sunglasses were found! I was nervous about being hassled when canceling the order, but they couldn't have been more accommodating. Thanks for the great customer service; both in-store (Westfield UTC) and the customer service representative I spoke with who cancelled the order.