⭐Customer Reviews
4.7
★★★★☆
940 reviews on Google
I had a really great experience here. I was greeted & directed where to go as soon as I walked in. Everyone was very friendly & professional. Great customer service! My appointment started on time & they got me in & out. Julia was exceptional! I highly recommend working with her. She was honest about pricing, patient, & knowledgeable. She answered all of my questions & worked with me to help me get the best deal possible. Due to my STRONG prescription Lol, my glasses are generally very expensive even after insurance, but thanks to Julia taking the time to explore all of my options, I was able to get what I wanted at an affordable price. Anyone who saves me a coin is alright with me, so I told her she's my new bestie now Lol. But yes, I definitely recommend this location for a top tier experience.
I had such a heartfelt experience at the Morrow LensCrafters thanks to Julie. She was incredibly kind, patient, and genuinely caring from start to finish. Her warm spirit and positive energy truly made my day and reminded me how meaningful great customer service can be. It's rare to come across someone who treats people with that level of compassion and attentiveness. I'm so grateful for the experience. To personally be graced with God's angel was the blessing I needed.
My husband and I came in together for our eye exams and to pick out new glasses, and Julia was fantastic.
It can be a lot to juggle two people at once, but she was so patient and attentive to both of us. She has a great eye for style and helped us each find frames that really suit us. She made the whole process--from the exams to the final measurements--smooth and stress-free.
We both walked out feeling really good about our choices. If you're looking for someone who is professional and genuinely helpful, we highly recommend asking for Julia!
Had my first experience with LensCrafter on Mt Zion Rd & was extremely pleased. Dr. Kotei was very pleasant & she explained everything in detail. I was referred by a friend to James, who exceeded my expectations. James has outstanding customer service skills, very friendly, always greeted you with a smile & very helpful explaining & answering any questions. Update: Recently went back to this location to make some changes and once again, I received great customer service this time from Sam. Sam was very helpful and patient. Highly recommend this location and the staff!!
What can I say about Mr. James!!! Absolutely top-tier service. From the moment I walked in, the experience was seamless--no wait time, no confusion, just efficient, high-quality care. James was proactive, knowledgeable, and genuinely invested in making sure I was taken care of. I had my frames selected before my exam even started.
The front-end experience was just as strong. Tabitha was fantastic--professional, friendly, and detail-oriented. She made sure my contacts were a perfect fit and explained everything clearly.
The entire team created a welcoming, customer-first environment. I felt comfortable, valued, and confident in my choices. And yes--I even walked out with a pair of sunglasses .
When you come here, ask for James. He takes his time, does it right, and makes you feel at home. Highly recommend!!!! Ps. The Eye Dr. he was nice!!!!!! Thank you everyone!!! Happy Holidays
I had an amazing experience at LensCrafters. Everyone was welcoming and professional, especially Julia who went above and beyond to help me choose the right frames and lenses. The exam was detailed, and my glasses turned out great. Highly recommend this location!
I recently visited LensCrafters and had a fantastic experience! The staff was incredibly friendly and helpful, especially James, who assisted me in picking out beautiful lenses. He took the time to understand what I was looking for and suggested some stylish options that matched my personal taste. The selection was impressive, and I loved trying on different frames.
James was patient and knowledgeable, making the whole process enjoyable. I left feeling confident in my new lenses and can't wait to show them off! If you're looking for a great selection and excellent service, I highly recommend visiting LensCrafters and asking for James!
I went to LensCrafters initially just to get a copy of my prescription so I could order glasses online, since the specific pair I wanted wasn't sold in-store. What ended up happening was such a positive experience that I felt compelled to leave this review.
James, the technician who helped me last year, recognized me right away (we even share the same birthday--Leo season! ). He went above and beyond by encouraging me to see if I could get a last-minute appointment so I could use my 2026 benefits, and thanks to his suggestion, everything worked out perfectly.
James also assisted me again with selecting frames, and I truly can't say enough about his patience, warmth, and professionalism. I value his opinion so much that I let him choose my glasses for me last year--and did the same this year. He took his time helping me decide on shapes, kept cost efficiency in mind, and made the entire process feel easy and stress-free.
He provides exceptional customer service and genuinely cares about his patients. I hope LensCrafters recognizes James for the amazing experience he consistently provides. He is truly a gem.
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 1363 Mt Zion Rd, Morrow, GA 30260, United States, Morrow, Georgia 30260.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 770-968-1166 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 9 am-7 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Morrow accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Morrow, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Morrow, call +1 770-968-1166 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Morrow?
Choosing a verified eye clinic like LensCrafters in Morrow ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.