Costco Optical Department

The optical Team here are amazing. I got myself some good luck glasses here and they are so nice. The team, specially Scotty and Leslie was very warm and got all my questions answered. The shipping was very quick as well. Thank you Costco Optical Team! Best on island!

This review is for the independent optometrist at Costco: Dr. Ron Winkelman is the MVP. The front staff was very nice and flexible when I needed to reschedule same day. Hands down the best eye exam I've ever had. Ron was chill, explained everything without making it complicated, and actually made the whole thing lowkey fun. You can tell he knows his stuff but doesn't make it all stiff and boring. 10/10 would trust him with my eyeballs again.

When I went in, there were signs riddled everywhere saying that they had to close earlier than usual at 7pm, which wasn't a big deal, I understand that these things happen sometimes. Plus, it was only 6pm so I figured I had time. I went to look for the number dispenser, but it was blocked and tapped up by one of those many notices. There were only two people in the vision center being helped. I asked one of the workers if they weren't going to fill anymore prescriptions. They reiterated what was said on the notice of closing earlier. I told them I understand the center is closing at 7 and pointed out that it was 6 o'clock. They begrudgingly agreed to help me after finishing up with the person they were with; which is what warranted a two star, rather a one star review. I brought my own frames to put my prescription in and immediately after sitting, I was denied going any further. They said that "due to the material and the warping of the frames the lab will take one look at this and send it back." Absolutely ridiculous, the frames I had were made of acetate. Its such a shame because Costco probably has the best prices hands down.

The staff has always been very friendly and helpful with doing a quick fix for me. They also offer a refund or replacement if your glasses aren't right for you. I'm happy with their service and will continue to use Costco Optical.

Very professional and courteous staff. Nice selection of exceptionally well priced frames. Lenses seem to be of good quality.

Easy access. Nice staff. Modern equipment.

Very positive experience getting new prescription glasses from the Costco Optical Department in Hawaii Kai. Good selection of frames. Chloe (optician) was very helpful and attentive in helping me choose the frames. The glasses were ready for pick-up 8 days after I ordered them, and Scotty (manager) devoted a lot of time to fitting them to me. Total cost was $90 for the frames plus $133 for the progressive lenses with the usual protective coatings.