LensCrafters

Eddy was super knowledgeable, personable and skilled, adjusting my glasses . She also explained there was no charge to replace nose pads even though my glasses were not from LensCrafters. She made me feel comfortable and is an asset to the company. Recommend the services of kens rafters as well as Eddy! Mahalo

I had such an amazing experience today with Alexa Warjonen at the LensCrafters in Kahala Mall. She was incredibly welcoming, and friendly! She made me feel comfortable, relaxed, and not rushed at all, and her bubbly, positive personality made the whole visit enjoyable. Alexa's customer service was outstanding. She was patient, knowledgeable, and genuinely helpful with every question I had. She even went out of her way to show me exactly what transition lenses would look like in the sun, so I could get a clear understanding before deciding, that really showed how much she cares about helping customers make the best choice. She also looks very professional and polished, it was refreshing to be helped by someone who brings both professionalism and warmth. I'm so grateful for her service today. If you ever go to LensCrafters at Kahala Mall, ask for Alexa! She will truly take amazing care of you!

We had such a great experience at this Lens Crafters, which seems better and more responsive than any Lens Crafters location that I've ever been to anywhere else in the U.S. We initially came in to get my daughter's glasses adjusted. We don't live here (we're just on vacation) and in spite of not having any business reason to help us, Alexa W volunteered to do a free adjustment for my daughter. Then, while we were looking around, we found a pair of sunglasses that my daughter liked, so we ended up being customers after all. It just goes to show that great customer service as exhibited by Alexa can ultimately lead to a sale anyway. She even helped us save 30% by letting us know about the AAA discount. All in all, we had a great experience here, thanks to Alexa W.

I had a great experience at LensCrafters at Kahala Mall. The salesperson's name was Eric (same as my name). I have purchased glasses from this branch for many years. Service has always been great and that is why I keep going back. For my latest purchase, Eric spent time with me and helped me select a pair of glasses that I feel is the best for me. LensCrafters is more expensive than buying from a big box store, but I feel the service I get from LensCrafters is worth the extra cost.

Eric was amazing. I originally walked in just to get information and pricing on lenses. I had a lot of questions and he was not only very knowledgeable but very patient with me. He gave me different quotes on different type of lenses and options and when I was still on the fence of spending the money as it's around the holidays and I really should be buying gifts for others, he found other options in a different brand to help make it more at a price point that I would feel comfortable with. He also explained the type of insurance coverage I had and how to maximize the benefits that I get annually. I learned how good my insurance it was when he showed me how much it covered. I ended up making a purchase on transition prescription lenses that has the quality, scratch resistance, coating, color and quality of the name brand lenses for a fraction of the cost. He showed me how they would fit, showed me different lens and the color options before and after they transitioned. He also reassured me that if I wasn't satisfied I have 30 days to return them or exchange them. I probably spent an hour there just asking questions as I am very thorough when I am interested in purchasing something. He really looked out for me and made me feel comfortable and although he said I could make this purchase at any one of your locations or over the phone, I wanted to make the purchase through him so that he is recognized for the amazing service.

I came in to the Kahala Mall store to inquire if I could have my glasses adjusted as they were falling off my head when I look down. Alexa was so friendly and sweet. She said she could adjust my glasses free as long as I understood that there were no guarantees since my frames had not been purchased there. While doing the adjustment she explained how they take and file insurance for us if we were to bring our prescription here next time. She was concise and knowledgeable. Most of all she was a joy to talk with and did a great job on my glasses!!

Alexa and Teresa were wonderful! I brought in my grandma's vintage pair of sunglasses that ultimately are quite cheap but have sentimental value to be fixed. They were both so friendly and accommodating! Mahalo nui!

Alexa was so helpful and really made me feel super comfortable! Gave me a lot of good recommendations and made me feel secure with my decision :)) it had been a while since my last eye appointment but this experience was a 10/10 will def be back