Tropical Optical

If I could give a NEGATIVE review.......starting at LESS than zero.....-5 is suitable......I definately would. Rude, unprofessional behavior from the top down: Started at the 26th Street location: 1. The lady at the front desk was rude and aggressive. Had a stink face and "told" me to have a seat. I moved to the side so she could help other patients. She again tried to "order" me to sit down and tried to waive me off and said she had another patient. I was already off to the side so there was no need for her to even address me again at that point. 2. I asked to speak with the Mgr/Sup. and was directed to a tall gentleman who they say is the owner. I hope not. Tall gentleman who looks Caucasian but has a slight accent. After I expressed my concern, he got defensive and told me "don't come in here with that". I'm not joking. I walked out immediately, I'm not going to be spoken to like that. Especially since I did not go in there with aggressive energy. Wound up at the Cicero location: 1. Took the brand new glasses in, on which $500+ was spent, and ordered new side arms. Explained the treatment I received at the other location and was told "yeah, he can be like that". Really? Oh wow. 2. Once the parts came in, the staff there replaced the side arms. They had to use new screws...I don't know why they couldn't use the old ones that fit fine. But okay. One screw fit fine the other was too long and left a small piece of metal hanging/exposed at the temple. So if I raised the glasses over my head, it snags my hair. Now mind you, upon leaving, the lady said nothing about one screw being longer than the other. She let me leave the store, knowing full well how that was and that was not right. I guess she thought I wouldn't notice. I returned again for the correct sized screws and to have the arms fit over my ears properly....they were never adjusted to fit over my ears when I picked them up, they needed to be fitted/adjusted. I won't waste more time describing my latest experience, I think you guys can guess how THAT went. Essentially, the young girl there tried to gaslight me about the screws and having the arms adjusted over my ears. I've been wearing glasses over 40 years and I've never had different sized screws and arms that can't be/weren't adjusted with push back and back/forth. Jeez. I walked out and I'll have these adjustments done at a place near my house that has always been pleasant and accommodating. So people, please believe the reviews you see and make sure to check the other reviews of the other locations. Same vibe. I don't usually leave bad reviews, don't have the time. But this......was.....just.

Very friendly and helpful staff operating safely within the state health guidelines. I had to wait a month from making my appointment to being seen, because they are pretty much booked solid. However, when I was seen, service was prompt and professional; the doctor got through the eye test quickly, everything was sanitized, and I was able to pick out a nice pair of glasses. All in all a pleasure to work with them!

I've been here and the staff can be more friendly the main girl at the counter when you first walk is always rude. They never really have sales like the other locations and I wanted a prescription for restasis and they told me I had to come in so they can charge my Medicaid insurance again ?? Because it might need a pa.

I came around 9:50am. appointment was at 10:05am 5-7 people came in after me and they got attended first and now it's 11am and nothing yet. They can't even get my name right I got up 3 times thinking they were calling me and we all Hispanic here accept for the eye doctor but still he's more blind/hard of hearing than anyone I said my name He said yeah once I got closer to him he said no the 6 year old. I just want to get glasses and get out. In the end I had to reschedule

The receptionist in front with the plastic face ( caked on make up)was very rude...upon entering I said my name and that I had an appointment to get the response of " well...do you have your Insurance card and ID" with a snotty attitude... If I didn't need my exam asap I would have snapped on her...it was backhand worthy realtalk...besides her.everything else was ok. The attitude was unnecessary... especially from my eye glass place. Very unprofessional

I agree with the man above victor horrible service from the front desk receptionist with full on makeup on what receptionist wears too much makeup it's too much it's scary . never have I ever witnessed an unfriendly receptionist I don't know who hired her may be a family member who did but she doesn't deserve to have her job. she is very rude and gives you a stuck up look and doesn't apologize for any inconvenience. Very unprofessional!!

Walked in to my sons appointment and they told me the could not see him because he wasnt elegible for an eye exam until august. They had just verified with the insurance right before we walked in. That is so unproffecional of them.

I was in and out within 30 minutes . The dr and the receptionist were really nice and patient with my child . I had a great experience.