Rosin Eyecare - Evanston

I have been coming to this office for about five years and it is always a great experience. The office is very nice and it is easy to schedule an appointment online, as well as reschedule or cancel if needed. I had some issues with my insurance this time, but the staff was very patient and helpful in resolving it with me and getting a hold of the insurance so I could still be seen. Dr. Michael Tran is very kind, polite, and knowledgeable. The consultation never feels rushed and he always takes the time to answer all of my questions. I also really appreciate that he asks if it is okay before touching my face during the exam, which shows a lot of professionalism and respect. I especially want to thank Alexis, who was incredibly kind and helpful when helping me choose my frames, making sure I had the correct prescription, and guiding me through the entire process. She provides exceptional customer service. Overall, the service here is excellent. They have a great selection of frames, the glasses are always ready very quickly, and the facilities are consistently clean. There is also easy two-hour parking on the side street. I have offices closer to me, but the experience here is unmatched and the staff is the best so I will continue choosing this office and highly recommend it.

I have been going to Rosin for a few years for routine eye exams. I needed to get in right away for an issue with my eye/contact and they found an appointment for me right away. They were timely, kind, professional and solved my problem right away! I'm so grateful to them and the experience was so pleasant. I'm a Rosin customer for life now!

I came in with a prescription from my eye doctor and the people that helped me pick out my glasses were great. Everyone gave me their opinion on what frame to pick. I am a first time progressive customer and I am so happy with the service and my glasses. Thank you for all your help!!

We had a very pleasant experience getting eye exams and glasses. The doctors and staff are very friendly and helpful and they made the process very easy

Dr. Tran is kind, very patient and gave me the most comprehensive eye exam I have ever had. The staff is helpful and very knowledgeable.

They had a great selection of frames and Amy helped me maximize my insurance coverage for glasses and contacts.

Super rude staff when I came in about my kids glasses that had completely broken when they 'fixed' them two weeks prior. Was short, not helpful and when I said we will just go somewhere else. Was quick to name no one will be able to help me and it's the law to get a new prescription. Maybe I interrupted something but hope others don't have that experience because never really felt like that before in a previously paid in, and not cheap either, establishment.

I'm out over $800 for glasses that have never had a good prescription, and that don't fit, lens coatings that are peeling off, and a curt little line about how there's NOTHING they can do to help me. The singular positive thing I can say about this business is that Dr. Patel is exceptionally nice and friendly and the entire reason I used them. Sadly, that's it. There's nothing else good to say about Rosin Eyecare in Evanston. This optometrist business deserves no stars at all. They are the most incompetent and dishonest I have ever encountered. They made me wait 6 months to receive the glasses I paid for, because they had to redo the lenses three or four times. Every time they redo the lenses it took weeks to get them, in one case almost an entire month! I lost count of how many times they screwed up. They blamed me for not adjusting to the lenses, but they were the ones who messed up. They wasted a month between each redo, and they never showed any remorse or accountability. The glasses never fit me well, no matter how many times I went back for adjustments. They were always too loose, or they became loose very quickly after an adjustment. They slid down my nose; they tilted to one side; they fell off easily. They were a hassle to wear, and this NEVER got better no matter how many times I pleaded with them for help. And now, 6 months later, the coating on the lenses is failing. It looks awful, and it affects the vision. I visited them to demand a refund or a replacement, but they denied. They said that the glasses were out of warranty and the prescription expired literally by a matter of days. They ignored that I only had them for 6 months because of their incompetence and delays. They accused me of not taking care of the glasses properly by using a soft dish towel to dry them after washing them with tap water. I always kept them in a case, and I never dropped them or scratched them. This optometrist business is a rip-off. They took over $800 from me and gave me nothing but trouble and frustration for a year with a pair of glasses that have been awful to wear, and now they're telling me "tough luck" they can't help me at all. I feel completely cheated and duped. Do yourself a favor and stay away from them at all costs. They are the worst of the worst.