Indiana Eye Doctors

Gross lack of customer service or customer interest. Never coming back here. Overbooked OR lacking sufficient optometrist staffing at this location. Was hard to get a simple same-week eye exam appointment here, which is totally misaligned with LensCrafters speedy service commitments. They are located inside the reputable LensCrafters store but the two companies are not related. When we showed up for our appointment - we were told we came on the wrong date! The store mgr insinuated the mistake was ours, not their scheduling system failure, and offered to sit around the rest of the day waiting for an indefinite no-guarantee walk-in. My son missed an intensive class to make it to this fantom appointment, and lost the ability to order new prescription glasses in time for upcoming international trip. The fact that they are inside LensCrafters causes confusion. Had I know this, I would have called around to find more competent local eye clinic, with more available optometrists to meet our urgent need for an updated prescription. Also, the LensCrafters staff also confirmed this Indiana EyeDoctors staff is less than impressive and is difficult to work with. The store manager here - a Kerriann Y - treated us with beyond despicable customer service. She was a complete Karen. Was totally arrogant and dismissive, she refused to acknowledge their scheduling error, and to offer a respectful solution. Her behavior was completely absent of customer-centricity, she showed zero regard and respect for new customer and our urgency for an updated prescription. I have never been so power-tripped at an eye doctor's office in my entire life of wearing glasses. She single-handily ruined The EyeDoctors brand for us before we even got to see a doctor here. I will not be returning. I will also raise a complaint with Lens Crafters Company. She should not be allowed a customer facing role to power-trip on customers. She grossly lacks any and all customer service skills. She also lacks interest in driving brand loyalty and revenues.

Best eye doctor I've been to in my entire life, except maybe when I was younger -a couple doctors at Sears optical in Marion were pretty great, but since then I've not been able to find a place I like. Now, LensCrafters and Dr Finney are going to be my go-to people for all my eye needs!

I came here with a friend to get a vision test and new contacts. The receptionist that checked in my friend was very helpful and kind. We waited about 5 mins and she was already being called back. I had no intentions on looking at frames but they had a 40% off sale on their designer glasses! While looking i was almost immediately asked if I needed help. I politely declined and continued. I got to the last row, where again i was warmly ask if i needed anything. She then shared,40% off a pair of frames and lensAND THE SECOND PAIR IS 60% OFF!!! Ashley. Ashley

The doctor was thoroughly, knowledgeable, courteous, and explained everything to my satisfaction. Testing equipment is state of the art. Reasonable prices for someone without vision insurance.

All staff was very friendly and helpful, eye doctor was exceptional! Highly recommend.

Doctor was very nice. They go us in and out. No wait time. Always a pleasant visit.

Got in at my appt time Dr was very knowledgeable and spent a lot of time with me. Thanks

Got in earlier than expected. Very professional and quick. Ready to answer any questions.