Costco Optical Department

Awesome customer service.Ty helped us with frames for our three year old twins. The fit is perfect for them. He goes above and beyond every time that we visit. Very knowledgeable and personable. Thank you so much Ty!

Dr. Julie T Tran & Associates at Costco (Hanover) were amazing! They answered all my questions, were quick and friendly, explained everything up front, organized and clearly knowledgeable of all aspects of their job/responsibilites. I was a walk in with no previous knowledge of their services. They had me in and out so quickly AND were the best ever. I'm absolutely going there for all my optical needs from now on. Thank you for everything!!

Customer service here is excellent. Jacob was real patient and did a great job helping my wife ordering contact lenses for our daughter.

Little bit annoying. Called few times within the week to schedule appointments and always get voicemail. Mind you , I'm calling during business hours.

Came in specifically to buy a pair of frames I had already tried on a week ago. The associate told me, unsolicited, that she didn't feel they suited my face and I shouldn't purchase them. Bizarre and hurtful experience.

I bought eyeglasses last year at Costco Arundel Mills and had a good experience. My eyes had changed and this time I made an appointment and saw Julie Tran, she was fantastic. I ordered glasses and did not like them because the way the lens are I could not fully read all of the small print across the bottom. My fault I picked the wrong frames. I returned the glasses and figured I would be able to return the frames but probably not the lens. I explain all of this to the sales associate, she first offered to adjust them and I explain I did not think I would be happy with them and I just need to purchase another pair of eye glasses. Much to my surprise she said " Costco always wants their customers to be satisfied" she returned the glasses and I purchased another pair. She was so professional and knowledgeable this experience sealed the deal. I would never shop for glasses anywhere else. The associates name was Jennifer, she has been with Costcos 13 years. I in fact encourage everyone I know to go to Costco for there glasses and eye exam. Fantastic store, employees, food samples - Deb fantastic lady so nice. Way to go Costco Associates! Especially Julie, her assistant, Jennifer and Deb you all made my experience great.

I came in to ask about progressives and Chantelle provided excellent customer service. During my visit she was working alone and acknowledged each customer that approached making sure to inform them of the policy for handling the frames. This was done while waiting on customers and answering calls. Although it was busy, I was so happy to have her input on my frame choices, she is polite, positive and knowledgeable. I am already a satisfied customer without even receiving my glasses.

Joshua is great in customer service and helping out. He makes sure that you get the right fit. We have tried others but have to go back to Joshua to get things work. He worked so patiently with my husband and his progressives .Ty has been helpful too. Always very courteous