Auburn Vision Center

I absolutely recommend this eye center. The Doctor who examined my eyes was able to answer every question and address every concern in a professional manner. His secretary was amazing and found me my perfect set of glasses. She was amazing and on point with size and shapes. Let's not forget all the extras that she informed me about! She answered all my questions about insurance and I will definitely go back! Try them out!

Its a small place but the staff and the Dr were very friendly and very informative. Dr.Mike Larson was very thorough and let you know if you had anything wrong with your eyes and what you needed to get for glasses or if you needed any other treatment. Tracey who had had helped me with finding glasses was awesome. She made you feel good about the glasses you chosen and if you had a really hard time finding a pair she had the knowledge of what you might like. She is very knowledgeable with how the insurances work and if you need any help she can help directed you to get any help. I would definitely recommend going to Auburn Vision center. Its a small place but they make you feel like family

My wife of 74 semi hard of hearing called Auburn vision center for an appointment the woman named Tracy was extremely rude on phone when my wife said she couldn't hear that well the receptionist said omg sarcastically making my wife feel really bad about her self then wife husband called her back asking her what kinda person yells at the elderly then receptionist says I'm not going to listen to you if you're going to attack me but yelling at the elderly is alright word of advice yelling at the elderly is not ok especially when they were trying to give Auburn vision center business tracy if you don't like your job then quit.......

Walk in and immediately was getting yelled at in front of there rep. The lady " client service person" is so mean and so rude that the Dr had to calm her down. I had gotten a prescription for classes and was looking for a certain frame and just wanted to look at there selection. The lady assumed I was on mass health and said they're not gonna cover my prescription. Would not recommend, I never had a worst experience. She needs to learn people skills. I would give zero.

Edited review: 2025 Last year was my first eye appointment with Dr. Larsen and it was great! Everything from Tracy setting my appointment to Mark, the optical technician helping me choose lenses and frames. It was excellent so l started to wonder would it be just as good this year as it was last year and the answer is absolutely yes. It's just as good as I remember last year if not better. I cannot imagine ever going to a different eye clinic. Thank you Dr. Larsen thank you Tracy and thank you, Mark. Last year 2024 was the worst eye doctor appointment I've ever had at My Eye Doctor in Sturbridge. This year I selected Auburn Vision Center and I'm really happy I did. All of their services from the appointment with Tracy, the visit with Dr. Larsen to Mark helping my wife and I both select glasses was smooth and easy. Appointment Doctor Glasses 100% Satisfied I don't think I've ever been happier with my glasses! Thanks Auburn Vision Center!

I used this optometrist for the first time since moving to Auburn on 10/28/2022. I paid for a new pair of lenses for $238.00. I asked him to submit my claim for reimbursement to my insurance company but he refused disagreeing with the verbiage in the insurance contract stating he would never be paid for a lenses only claim. In his opinion the claim must contain frames and lenses. It is a reimbursement for me and has nothing to do with his income. I contacted both my insurance companies who told him he was incorrect in his interpretation of the contract but he refused to submit my reimbursement claim. Both of my insurance companies are submitting complaints against him. As to the front office staff, the secretary and technician they were very friendly and professional. Yet, the doctor's position to not help me is wrong as he has a contractual agreement to do so. I will not be a return customer. J H Prouty Auburn MA

Been going to Auburn Vision for 20 years. I have trusted Dr. Larson with my complicated prescription and he always gets it right. My adult children have remained with him as well. Professional services and takes the time to listen to concerns. Very friendly woman at the front desk.

The man at the desk is very rude! On both visits I never seen him sanitize anything after each customer. Had me wait didn't assist me with any frames, except to say those are very expensive. When my glasses were ready. He just handed them to me. And said Your done. When I had glasses before else where, the customer service person had me sit and made sure my glasses fit properly. I dont want even to press on the 1 star, but order to post U have too!!