JZ Eye Care

I went in for a follow up appointment after going in for my eye exam and to get trial contacts. I was having an issue with the strength of the prescription, and wanted to adjust it, an appointment that took only 10-15 minutes. My appointment was at 11:40, and upon arrival I found out that there were FOUR patients waiting before me. FOUR. One of said patients was also scheduled for the same time as me. One doctor. Why would you schedule TWO APPOINTMENTS FOR THE SAME TIME IF THERE IS ONLY ONE DOCTOR???? I have to imagine this occurred to other people hence why at MY appointment time there was a 4 person wait before me! So for my TEN minute appointment, i had to wait an HOUR AND TWENTY MINUTES. This was absolutely ridiculous. And as more patients started piling in for their appointments, at one time there were EIGHT patients all waiting over 30 minutes for their appointment due to the pile up. And the patients were getting upset and trying to talk to the receptionists, who were doing their best, but also giving an attitude. They told us that they have no control over the scheduling of the appointments and it is all in Dr Zhou's hands, and that he doesn't listen to their concerns about wait time. To over book yourself (which i would presume that the more patients you see a day the more money you make because otherwise why would you ever schedule like this otherwise) in this level, and forcing your staff members/coworkers take the brunt of the complaints and attitude from patients waiting (which im sorry but i deserve to have an attitude after waiting 80 minutes for an appointment that only took 10 minutes). This is ridiculous and needs to be corrected immediately. Stop booking or allowing patients to book online for an appointment if you cannot accommodate them at that time. And when I finally got into the appointment, I was rushed in and out, and was trying to express my concerns. I need a stronger prescription if I CANT SEE AT NIGHT DRIVING WITH CONTACTS IN. I am 21 years old, I should be able to see perfectly clear in glasses/contacts at my age, nor do I have any other optical conditions that would effect my vision other than just needing glasses. I felt like I was being argued with/ not believed and when Dr Zhou finally decided to do some retests rushed through them, honestly making me feel like my prescription still may be incorrect because he was going so fast I couldn't actually decide what looked better! So in what was supposed to be a 10-15 minute appointment, I was stuck in the building for an hour and a half, to only actually see the doctor for maybe 10 minutes. Absolutely unacceptable. By trying to get as many patients in as possible, you lost one, because i will not make another appointment with you because of this!

I like Dr Zhou and find him to be very thorough so I was surprised when he didn't dilate my eyes since last year I was told I had cataracts on both eyes and was starting to get glaucoma. He didn't mention either this visit. I know I should have asked while I was there but I get extremely anxious over any exams. The anxiety was not helped by having to wait over an hour for my appointment. Marjorie

Great service from Dr. Z and his team, my wants are complicated when it coms to my glasses and work glasses and they took their time to ensure I got what I wanted.

Dr.exam awesome. Worth it. Price gouging on the cost of lens. $450.00. Not including the frames. Don't get your lenses there.

I was able to get an appointment quickly for a contact lenses fitting. I liked Dr. Z: he was knowledgeable and kind. The staff was helpful in checking me in and helping me to order contacts. The location is very convenient: Just walk into the mall at the entrance closest to Panera Bread and you'll walk right into it.

Doctor was dismissive of my concerns and tried to gaslight me about my eyesight being fine when I was unable to clearly see the letters. Asked me to guess and took the answer which is never good.

Good service simply doesn't come cheap. I was treated with respect which is more than you can ask for these days. My whole family plans to go here from now on.

Dr Zhou is very professional, and excellent eye care doctor. I would recommend to everyone need help with eye problems.