Costco Optical Department

The actual vision exams themselves are fine, but the system they that they use for the trial contact lenses work is pretty horrible. It's also really hard to set up an appointment? If you call them to set up an appointment, they'll force you to fill out a form on a website instead. That form promises that they'll reach out to you within one business day, but in the past 3 years I have only actually had them reach out to me once. The other 2 times I had to go to a different optometrist in the city because the promised phone call to set things running never came. Why can't we just set up an appointment over the phone like every other doctors and specialist office? If a system ain't broken then don't fix it.

For some reason, I expected the standard Costco quality from the vision center in this location, naturally. But, alas, nowhere near! First, the optical staff is unlike the knowledgeable Costco staff, like the wonderful people at the checkout or in the Deli and everywhere else... Optics people are very aloof. You may think that it's because it's a health-related issue and they don't want to be liable. No, they really don't care; they think that we regulars who try to see better don't know any better. I got a prescription progressive lenses and frame in this place. Person who helped me was ok, but didn't answer any of the key questions about the progressive lenses, which was a first for me. I don't have any problem about the lenses now, since I followed some internet guidelines and used it about an hour everyday for a couple days and then as my brain adjusted I loved it. But, even this information was not given by the person who helped me with my order... Now I realize, though, I selected the wrong frame!! And I think this was their job to know that. Then, unfortunately, I ordered another set of fixed prescription lenses. It's been more than a week now and still not finished. When I went there to check my order and ask for the issues about the frame of my progressive lenses, I was flat out gaslighted. :( The frame creaks a lot, and the person was telling me that "if I pull it apart it's normal to hear some creaking sound and I should put on my glasses with minimal stretching!" Really? So folks, I'm sure that there are plenty of places in Ann Arbor who deliver nice quality service for your pupils, stay away from this place because it's not Costco, it's run by some other people. Buy your meat, and other essentials but no prescription lenses..

Costco provided good service and price. One thing is my eye med insurance does not Cover me a penny. Even though it seems lower price than other stores.

Got new glasses two weeks ago at Costco. Spent $260 on them. Tried wearing them for about two weeks and they were super uncomfortable, they were killing the bridge of my nose. I went back 4 different times to have them adjusted and even after all that I could only wear them for about 4 hours without them feeling super heavy on my face. I think the reason for this is because the ones I got were quite a bit larger than what I am used to. I kept having to go back to my old prescription glasses that I have had for two years. I went to Costco today to see if I could return them because they were so uncomfortable. After I explained that I had them adjusted 4 different times and that they were still hurting the bridge of my nose, she said no problem and that I could exchange them for a different pair. I decided on a pair that is smaller like I am used to wearing. Thinking these will be much better. I will know when the new ones come in in two weeks. I must say the customer service was fabulous today! They were super nice and happy to help. An added bonus is that the new ones I picked out were $40 less than the ones I originally bought, so I got $40 cash back. Can't wait to get the new ones! Thank you Costco for making life easy..... #WellWorthTheMembershipFee

Dr. Reeves gave me the most thorough, precise, and brilliant eye exam I have ever received. I had never had retinal imaging and assessment before. Very careful and clear in his guidance. His passion about the subject, and his ability to teach, made this a very valuable experience. Fair price, too. The eye exam deserves 6 stars. The glasses help, on the other hand, was bossy and inconsiderate. Only go for the exam.

Extremely dissatisfied and upset with my experience with the vision center. I traveled 265 miles to the ann arbor store on airport the appointment was scheduled for 130 pm the office called on my way down and asked if I could be there at 100pm I agreed having given myself a little extra time. Well there was an accident an I lost some time I arrived at 110pm the door was locked and when the technician came to the door she said you were late and have to reschedule I thought for a later time that day having planned on shopping, she informed me it would have to be a different day, knowing i was from out of town. I was livid I doubt that I will ever use Costco Vision car again no consideration or care for the customer I have the option to go someplace else I think I will exercise it. Bill Yockey Ex membership

Decided to give it a try based on mostly decent Google reviews, being a Costco member and they accepted my insurance. As a new customer, I scheduled an eye exam and planned to purchase frames and lenses. I have not been to an eye doctor for over 10 years. I made an appointment in advance, arranged work and my day around it. The morning of my appointment, a receptionist called on short notice to cancel due to an emergency. Ok, absolutely no problem. I understand life happens and there is a lot going on these days. The receptionist wasn't mean or nasty but had an attitude as if she can care less and had no feeling, nor empathy, nor any good customer service skills on the phone. A robot may have more courtesy. I figured she was stressed out or having a bad day and just let it pass. I went ahead and rescheduled for the next availability which was a week away. Despite her demeanor, I thanked her for helping me reschedule. She just said ok and hung up. Again, the morning of my 2nd rescheduled appointment, the receptionist called again on short notice, and said they had to cancel. I asked her what is going on since this has been twice in a row. With their emergencies each week, I wondered if their office is catching Covid? Are they short staffed? She said there was a family emergency. I asked if there is just one doctor on staff there. She replied with an attitude, "Do you want to see another doctor?" I didn't know who I could select from or who they assigned me to in the first place each time they asked me to reschedule. I decided to not reschedule for a 3rd time and said to the receptionist, no, I'm not going to reschedule. She said, ok, and hung up. Although the two short notice cancellations were an inconvenience, that was not the main reason I decided to go somewhere else. I get that life happens. I've lost 3 close family members in the last year. It was the very poor customer service from the receptionist that made the decision for me to not reschedule for the 3rd time. If the front facing person for the company was like that, I didn't want to take the chance on how the rest of the experience may be. Maybe the doctors themselves are really good and they didn't have much to choose from due to the workforce shortage with hiring front desk staff. It's hard to say. The great thing that came out of this was it led me to a different eye care office closer to home and the service and receptionist is night and day compared to this one.

After an awful experience somewhere else, I decided to try Costco optical and I am so happy I did. The optician is marvelous and knows what she is doing, and the frame selection is great, from the Kirkland brand to designer brands like Gucci. Prices are more than reasonable and the end product was very satisfactory. Not to mention how quickly I got my prescription glasses and sunglasses!