Kellogg Eye Center Optical Shop

Very disappointed with my experience here. Ordered reading glasses on July 16th and they never called me to let me know they were in. Three weeks later I called them and they said they had not been ordered, that they would order them and contact me back with more information. THEY NEVER DID! Now it is September and I have left countless messages (they won't ever answer the phone) with them and they still have not contacted me back. I almost never leave bad reviews anywhere but this one I cannot ignore.

I have been seeing Doctor Roa since he first performed surgery on my eye in 2016,as far as I'm concerned Dr. Roa and the Kellogg Eye Clinic are the greatest place to have your eyes taken care of.

The optical shop managed to break my glasses, then failed to notify me that they couldn't fill my prescription (the employee who said they'd emailed me lied about doing so). I had to call them to find out that my glasses were "ready." When I went in to pick them up, I found out that they weren't ready at all--they were broken.The optician I spoke with was apologetic but offered no solutions. I asked to have the manager call me. And he did!! First thing the next morning and followed up with an email and a very acceptable solution. Good work, Larry!!!

The staff at the Brighton Optical Shop are great! They take great care in adjusting glasses to fit properly. They even found a problem with how my glasses (which they did not make) were drilled. Some of the most skilled and helpful people in the industry. Highly recommend.

Thank You Melissa for helping me with my eye glasses dating back to 2023, a replacement pair in 2024 and helping me understand a more recent new prescription situation that I believe proves that this department is probably one of the best run businesses I have encountered over the years. I cannot thank you Melissa and your team enough.

TLDR: Extremely difficult appointment scheduling / contact process for the Kellogg Eye Center Optical Shop. To be seen initially, you have to schedule an appointment out several months in advance. I even had the frames already and just needed to have the prescription filled and it took 2 months for an available appointment. After that initial appointment, it took 3 weeks for my glasses to be ready for pick up. Then I had to wait another 3 days for a scheduled pick-up appointment to be available. During my pick-up appointment, I noticed the prescription was off and my long distance vision was blurry. The optician told me to wear them for a week and see if my eyes simply "adjusted." Shockingly, my eyes have not adjusted and now I'm trying to schedule a re-working of the prescription and I'm looking at another week out to be seen. Also the secretarial staff rarely answers the phone during posted business hours so have fun leaving voicemails. Maybe I'll have a new pair of glasses that I can see with by 2022? Go to Costco and save yourself the headache.

A truly great and professional optical shop. Heather was fantastic and so so good helping me select the right glasses.

They were very helpful and friendly when I called ad well as when we were in their location. We arrived 30 minutes before closing and had forgotten to bring the original prescription we had obtained at a different facility. They allowed us to proceed through as much of the ordering as we could and then offered to follow up with our prescribing optometrist the next day to finalize. I can't express just how pleased I am with the service we received.