W.K. Kellogg Eye Center

I read a detailed review with photos, praise of medical expertise. But a complaint of slow, late service, and poor incorrect insurance process. I liked review Info & photos but worried on my first Visit. I got superb service! Reception cheerful asked my surname and confirmed appointment. Terrific quick step by step about my first experience. She was exact and right. I sat and was called right on time. Felt great with full process. Tech took me to exam room got me seated for exam. Explained what she would do then Dr would complete Exam & Questions. I was calm, at ease, and Tech went thru Exam then asked me about Dilation I ok it an she dilated my eyes. Made sure I was Ok then said Relax Dr will see you shortly. A few minutes passed and Dr came in, greeted, introduced herself and told me step x step Exam to Complete. Great exam and detail Q&As, and Dr prescribed my glasses. Told me how I had changed and that it was OK. So I loved entire process and felt it was perfect. Cheers to all.

Getting a sick appointment is getting harder and harder. The hospital is understaffed. At first they try to play cold turkey and then they apologize. They wasted half of the day keeping me waiting while my child suffered. Then I started searching and calling other Children's Eye Care in nearby cities and I was able to get a sick appointment within an hour that afternoon. My child was able to get the care he needed. Kellogg has changed over the time and it is more broken than ever.

Kellogg eye center is the premiere eye care center in the state of Michigan. Having said that, it's part of a huge bureaucracy that is the University of Michigan health care system. I've been here a half dozen times over 4 years and I've never had an appointment start on time. Last time, it took over 90 minutes past my appointment time to actually get started. So why am I back, when I have to drive 96 miles to get here? See my first sentence. They also screwed up the insurance billing which caused a bunch of time spent on the phone between blue cross and Michigan Health to get straightened out. I am putting up with this only because there is no better place in the state. I will continue to come here regardless, but I thought others should know.

Had an appointment with Dr Foster. After dialation was told it would be 30 minutes for my son. 2 hours 15 minutes later we were seen. No apology no explanation. Couldn't reschedule because we had already taken off work/school for the appointment.

I became a patient of Kellogg Eye Center in 2014 and received excellent care and found their administrative staff to be top notch. In 2025, I had a completely different experience on all levels. I scheduled multiple appointments for the days I was there with the variety of doctors I needed to see. I confirmed these appointments the week before I boarded my flight (a 3,000 mile journey). When I arrived on the first day, I was told I only had one basic eye exam appointment due to a scheduling "difficulty." This "difficulty" became a series of excuses that morphed into a claim that I was mistaken about the appointment schedule. Thankfully, that tactic was squelched when I provided a printed copy of the schedule they sent to me. They then offered to reschedule some of my appointments for the following month, though I was told that the doctor I came to see did not have any openings for at least a year. Only recently graduated, inexperienced doctors would be available in the interim. No one had any concern for the distance I travelled for, essentially, no help at all.

There is always a wait, so come prepared. It's worth it because the Drs are exceptional and the care is top notch. I've been going there for 45 years and even when I was a kid in the 80s, there was a wait. Dr. Wood and Dr. Shah are excellent.

I've been going to the Kellogg Eye Center for more than 20 years. It is the best Eye Center in the Midwest Region for a number of reasons, the surgeons (Dr. Kaplan is excellent) and other medical professionals (yes nurses!), and the specialty care they offer. The optical shop is very good. While they are not perfect (no place is), I will keep going to Kellogg.

Front office staff (bldg entry) are rude. Please allow patients to walk up to your front desk before shouting to them across the room upon entry into the bldg to ask what they need. It would be great for a patient to be able to speak to staff without the entire bldg hearing the conversation. Zero stars for this experience. As for the medical staff upstairs, they were good.