Arnold Family Eye Care

I was glad that I was able to change my appointment from 3/14 to today. Dr. Birsinger was very thorough explaining all of the tests and she was very patient answering my questions. Every employee that I encountered was very nice. I highly recommend going to Arnold Family Eye Care!

Arnold Family Eye Care Center is great! Everyone in the office was very helpful and knowledgeable of everything. I arrived and was taken back from my appointment promptly and on time. Dr. Birsinger is very kind and patient too. The staff member that helped in picking out new glasses with me was fun to work with! She pulled excellent choices and I never felt rushed in picking a pair. The whole office even weighed in for the final pick!

Very nice staff, they had a problem pulling up my insurance and worked on it for awhile, but something is wrong in the insurance side. I felt bad but they were very nice and I will send my daughter there as well. After I talk to my insurance and get that straight.

Received a call the I had a bill after my exam was submitted to my insurance and they needed a new card. I couldn't give a new card at the time but said I would call back the same day to do so. 4 hours late I got a text saying they needed a new card by 4pm otherwise I would be charged another 5 dollars. I was still at work and called explaining I was just told about the bill a few hours prior and that I was at work til 4:30 and that it was poor customer service to not give at least 24 hours. The lady just laughed and said, well that's our policy. I called her out and asked why she thought it was funny...she didn't have an answer. Unfortunately, while Dr. Birsinger was great, this experience has left a huge sour taste. Having worked in the optical field for 18 years, this was a huge disappointment in patient care/customer service. I don't know if I will be returning. I am also not a fan of the fact that the require a credit/debit card to be on file. Non of the practices I ever worked for did that and actually insisted we not keep the information to protect our patients.

I'm very pleased with your business. Been there i think 4 years now. I don't like big chain companies when it comes to my eyes. They have always been great. Prices are fair. I have only one minor issue. But I also understand its not a chain store. I wish a bigger selection of eyeglasses. This is the first pair in my years with you I bought. And I really like the ones I'm buying. I also understand space and support. Ultimately. I'd give 99% + on my rate. Keep it up. I am a customer for life. Thanks

Dr Birsinger is the best eye doctor I've been to quite literally ever. She takes her time and does an actual comprehensive exam and listens to any worries or issues you may be having. Her staff is also very knowledgeable and will go over insurance cost line by line with you. Highly recommend over any eye Dr office and the "eye franchises" lurking around.

Great place to get my yearly exam. Dr Birsinger takes time to explain any issue you might be concerned about. All of her assistants are friendly and helpful. Plenty of frames to choose from.

Dr. Birsinger does a great job addressing concerns, and takes fantastic care of my eyes as a type 1 diabetic patient. Thankful for her being so thorough and proactive.