Brothers, Bezold & Associates

I have gone there for over 20 years but I will not be back. I went there in September and still dont have glasses! And not because I haven't tried and taken off of work multiple times. I finally asked for a refund so I could buy glasses somewhere else. They didn't fully refund me and then sent a bill? For what i dont know because they never answer the phone. I still haven't received my prescription from them.

Not the best. They don't answer the phone at all. They said my contacts would be in in a few weeks, so I had to drive 30 minutes to check on them on them days after they said they would be there, but I guess they still hadn't received them. So I had to ask them to please call me when they receive them so I don't drive 30 minutes for nothing. And they said they would call me to let me know but I think they just said that, and they didn't seem genuine at all. I definitely think them not answering the phone is a big issue, and not something an eye doctor office should normalize. So weird.

they refuse to use my name and pronouns and also never answer the phones. i have been trying to place my contact order for weeks now.

My Doctor Melissa Brown is great. Super nice, easy to work with and she somehow remembers me and little details about my personal life that I've shared for the last 15 years of my life despite the fact that we only meet every 2 years for an exam. The office though, is impossible to reach through phone. Whether it's calling in for an appointment or ordering glasses/lenses or checking in on an order. I don't think I've ever have had them answer any of my phone calls for the last 15 years. Their office phone lines open at 8am, I'll call at 8am on the dot and still not get connected. I drive 35 mins in just to make an appointment in the office or make orders. If my doctor ever leaves, I'm going to stop continuing to go here.

I have been a customer for over 10 years, the first time I have a issue with my eye I am told by the receptionist that there isn't a doctor that can see me today, I called in at 9:30a and they have no openings until the next day at 8:30am. Called another Optometry Office and they can get me in today, never going back to Brothers, Betzel again, changing doctors if this is the service they provide.

Just had a bad experience. My glasses nose peice needed to be straightend and he said it was fragile, which I expected. I asked him to make them even and if it snaps then they can soder it, or I can soder it back myself and the guy refused to adjust them after I took off from work 30 mins early to make it in before they closed. The guy just said he wouldn't do it. This is not how I was treated last time after one snapped completely off. They actually helped before. Now I'm back to square one with 30 min out of my work day. I'm rather upset and disappointed in what I thought was the best optometrist in joplin. I was wrong

I had used this company for several years and the doctor himself has always been very pleasant, professional, and great. I wish I could say the same for the office staff. I always found the office staff to be a little rude and not the most friendly experience. I always tolerated it and tried to give the benefit of the doubt that maybe sometimes people have a bad day. UNTIL they were so outright rude and nasty that I left crying. It was April 28th 2021, and I was nearly 9 months pregnant. It had been raining that day so I was a little late for my appointment. I had been trying to call, and could not get through to anyone so I went ahead and went in. I WAS 10 MINUTES LATE! The way the staff treated me...HUGE pregnant, half wet. It was so awful. I ended up leaving and using an online company to order my contacts/eyeglasses. I truly hope this wonderful doctor finds some decent office staff, because I've also heard similar stories from others as well.

I love Dr. Larry. My family has seen him for nearly 30 years. Beverly is so very kind. Other doctors have seen various family members when needed if Dr. Larry wasn't in. They were also nice. I would give the docs 5/5 but I would give 0/5 on answering phone calls. This has been so frustrating over the last 5-10 years. A couple of times I had tried to call most of the work day with no alive human answering so I just drove over to order contacts, etc and the waiting room was empty and I called from the parking lot with still no live human after selecting "order contacts" or "make an appointment." No answer. You can leave a message and they will call you back most times. Today I walked in after trying to call multiple times. I was kind but asked where the phone rings in the office. 3 of the 4 staff at the front desk jerked their heads around and glared at me. I kindly told them I couldn't get a live human at the two extensions. The girl helping me after that was kind but 5-10 years of same old no answer deserves mentioning while in office. I gave them the information. Whether or not they improve the service from there is up to them. Again, Dr. Larry is awesome.