Fort Mill Vision Center

Here's a polished 5-star review you can post: I had an excellent experience at Fort Mill Vision Center! From the moment I walked in, the entire team was kind, professional, and incredibly knowledgeable. Their expertise really stood out during my appointment--they took the time to explain everything clearly and made sure I understood my new prescription. I especially appreciated that they asked if I had any questions and made me feel completely comfortable throughout the visit. They were also amazing when it came to helping me select a new pair of frames. They were patient, honest, and helped me find something that looks great and fits perfectly with my new prescription. What really meant a lot to me was that they allowed me to put the frames on hold for a few weeks so I could come back and purchase them. That level of flexibility and customer care is hard to find. I highly recommend Fort Mill Vision Center to anyone looking for expert eye care with a friendly, welcoming atmosphere!

I had one of the most greatest experiences today at Fort Mill Vision Center. Dr. Spratt was amazing and very smart. Every single person there is amazing and very nice from the time you arrive to the time you leave. I love this place and HIGHLY RECOMMEND them to anyone. Thank you so much for today Fort Mill Vision Center!!!!

We have been coming to this practice for about 3 years. Great family optometry clinic. Dr D and his staff are great with us (adults) and with our child. We never feel rushed and always have all of our questions answered. The place is always clean and I like the variety of frames they have. Highly recommend it.

Dr. Spratt and her staff were so kind and friendly! Faith did part of my exam and she was wonderful. Dr. Spratt was very thorough and explained everything to where I could understand. I would recommend them highly!!

We love Dr Spratt and the entire team at Fort Mill Vision. This wonderful team is knowledgeable, quick and truly cares for their patients. They are wonderful with kids and adults. Highly recommend this practice!

Entire staff extremely friendly and made me feel very comfortable. Dr. Spratt was very kind and knowledgeable. This will be my new home for eye care!

Saw Dr. Spratt. She spent a lot of time with me listening was patient considerate and kind. Really appreciate that when doctors try to rush you without listening to you. She actually suggested some treatments for my severe dry eye problem and I'm hoping and praying they work. Would definitely recommend them.

Very bad experience!! I visited this facility on 12/03/25 as my yearly eyes check up. While filling in the paper form, there were two options, perhaps Refraction and Diabetic, for which I was asked to select either. The lady confirmed that I may have to pay for only one and hence I selected Diabetic. But when I checked out, they asked me additional charge saying that because I am older than certain age, I have to pay the charge for both. I agreed, and paid extra charge for Diabetic screening out of my pocket, no complain about it. While checking out, they asked me if I want to buy new glasses and sent me to their glasses shop next door. I waited there for 15 mins, but nobody helped me, as the main salesperson was helping other customers. Then the person sitting on registration counter came in to help me out. This person had very little knowledge about the glasses. For my every question like, my prescription, frame price, totoal charges, insurance coverage, he went in to check it in computer and came back after 4-5 mins, every time. Finally, I walked out after half an hour without buying anything. But now when I received a bill from them, I see that they have charged me as "Level IV" !!! And because of that, Aetna Insurance refused to pay the part of the bill which amounts $124.76!! I already had paid $124 for Refraction and Diabetic Screening at the time of service and these charges are on top of it!!!! Will never visit this clinic again.