Visionworks La Palmera

I want to share my very positive experience with Visionworks at the Padre Staples Mall (La Palmera Mall). I had a broken pair of frames that were expensive but unrepairable so I ordered a duplicate pair thinking I would find some optical shop that could transfer the lenses from the broken pair to the new pair. These were Morel frames which are made in France and not available locally. Jamie at Visionworks offered to swap out the lenses at no cost. The tech who does the work is Jeff and Jeff discovered that the lenses wouldn't quite fit the new frames, even though the frames are the identical model and listed dimensions. He said this can happen even with more expensive frames. But he offered to trim the lenses so they would fit in the new frames. This took awhile, maybe twenty minutes or so, but he did a great job and there was no charge at all. So I thought I should definitely purchase a pair of glasses from Visionworks. Jamie gave me a quote that was significantly less than I have received in the past at a competing optical store. They carry Ray-Ban and other top quality frames. So this review is to thank Jamie and Jeff for going above and beyond to help me, even though I did not purchase the frames they worked on from their store. THANK YOU!!!

Great Customer Service! I was helped picking my glasses and taking care in a timely matter. I have been at this store for the past four years and the quality of glasses is good. I have never had to return them or have them fixed. Thank you for your Great Service.

Great selection of frames to choose from. Will have 2 pair of glasses for the price I used to pay for 1 at TSO. The young lady that helped me was very polite and professional. Will absolutely return there in the future.

Definitely great trained sales associates. Would recommend to anyone needing eye glasses. Very fast at turn around reicing prescription. Got progressive lenses that needed adjustment and was not a problem at all, no questions asked. Definitely will be returning for all my vision needs. Thank you for a great experience

Always a great experience at Vision Works @ La Palmera Mall. Customer service is always great. Great selection of eyewear. Been coming here for the past 7+ years. Never had any issues.

Great customer service. Short wait times. Jamie and Leslie were very helpful, from the phone calls to the order. We will continue getting glasses from here.

Love this store! I've been to other stores, but always come back to these folks. They're friendly and never make you feel rushed. They're also very knowledgeable on insurance plans.

Very rude and unprofessional ladies working there. Most of the men's glasses have fingerprints all over them that are not properly cleaned. Confronted worker about it and she just cleaned pairs chosen with her shirt. I do not recommend this place.