Fairfax Eye Center PC

I've been a patient for many years. Dr. Hartzell is kind and caring and makes the appointments go smoothly.

Dr. Hartzell is the best! She has treated me, my husband and my teenage daughters for many years with the highest level of care and kindness. She is very knowledgeable, skillful and responsive. I highly recommend her.

Dr. Heather Hartzell is the absolute best! She is incredibly knowledgeable, kind and personable. She is a very skilled Opthamologist. I've seen some negative reviews which clearly appear to be hacking by undesirables....do not believe them. You cannot go wrong with Dr. Hartzell. I would gladly send any of my family members to see her. She's simply an outstanding physician who goes above and beyond for all of her patients.

Dr. Hartzell is a brilliant eye doctor. Caring & knowledgeable in her field. She eased all of my worries during the pandemic while I was caring for an elderly parent. I really appreciated the extra, personal care she took to help me through this difficult, hard family time.

Dr. Hartzel is a very caring , passionate, extremely knowledgable and personable. I never was made to wait. And if ever I needed to contact her, she was super speedy in responding to my inquiries. The office is run efficiently and is inviting. Truly, I would recommend this medical office to anyone seeking answers to better their health and do so in a very personalized way

If you're looking for an ophthalmologist, keep looking!! If I could give this doctor a zero star, I would. The doctor was in the office alone at the front desk and asked me to fill out some paperwork which I did. Then continued to go on about how she might not be covered by insurance, in which I informed her that we are covered and that her clinic and even she as the "doctor" was covered. She said I have to pay 50 dollars as "co-pay" since she's a specialist; I told her I've been with many specialists, even with Inova and other clinics. They all take 27 dollars, not 50. Not that there is an issue with the amount of money that she wanted to take, I told her kindly to help me understand why her office is asking for 50 when other offices are asking 27. She started raising her voice, mentioning how "her office works" differently and explaining the whole process but not why she's asking for 50, not 27. she kept on repeating that she would return the money via a check, which is not what at all I cared about. After I called her for raising her voice ,She fixed her tone said, "this is not a good doctor-patient relationship". She kept on trying to re-scheduling me, saying that we were taking too much time because she kept on repeating herself continuously instead of just talking to me to address my concerns. I would never recommend this clinic to anyone, not even someone I hate. EDIT TO REPLY: Dr.Heather Hazel you told me to go see another Doctor.

Heather is incredible! She is such a lovely person. I am thrilled with the service she and her outstanding team provided me. My family and I will definitely see you again!

I played a lot of back and forth phone tag trying to schedule an appointment as no one ever directly answers the phone. Annoying....but the woman I talked to had a nice voice and my doctor did give my family member a referral here for an eye exam. We arrived early to fill out paper work. When we arrived there was no other there to greet us. No place to sign in. Nothing...so we sat there. Appointment time came and we still sat there. Ten minutes later the doctor comes out escorting another patient out and makes a new appointment for them. They make small talk and and talk about how she hasn't hired anyone as a receptionist and that someone was working from home taking calls that the doctor couldn't answer. The other patient leaves and we are finally greeted and handed paperwork. In the middle of my paperwork and trying to figure out insurance the doctor announces.... "WELL I DON'T HAVE TIME TO GIVE YOUR FAMILY MEMBER A FULL EYE EXAM. I HAVE OTHER PATIENTS AFTER HER." First we had arrived in plenty of time to take care of paper work and insurance...and then had to wait on a patient coming out late. Had this doctor had someone in their office to at least throw a form at us and get insurance information settled while the doctor was with their prior patient I would not be writing this review. She then acted like I could just reschedule with her again. I think it took her by surprised when I told her no thank you. I took the time to come over during from another county pick up my family member and get her to the appointment it ate up half my day and guess what??? I get to do it all over again...but not with this doctor.... My one bit of advice to the doctor at the practice is please hire a receptionist/office manager. OR build more time in between appointments. Or perhaps your work at home phone girl should tell people to come in with paper work already completed??? All better options than telling a customer they can't get a complete exam. You are not the only opthamologist in town! We will be going elsewhere!