⭐Customer Reviews
4.9
★★★★☆
1720 reviews on Google
Front desk staff Anna and Alba were both very friendly and helpful, working within my budget. Dr. Bose was also great, quick but thorough exam.
And they accept grad student insurance. 5/5 experience and value
The lens popped out from the frame.
I walked in and immediately got attention.
My glasses have been repaired within a few minutes. Denise was very nice.
It was my first time getting glasses and Denise and the whole crew were so amazing! They didn't rush me and explained everything, every step of the way. Denise was very patient and made sure to answer all of my questions. Prices were great and she made sure to get me the best deal by seeing what my insurance could cover vs. their offer. All in all it was such a lovely experience and I will definitely be recommending LensCrafters at Fair Oaks Mall to everyone I know!
I dont remember the employee's name, I believe it was Kathleen or Kathy (she's an older lady and the nametag listed her as Team Lead). She was AMAZING, very attentive and helpful. Made my shopping experience so smooth and fun. Hope that I can be helped by her again the next time I come back to the store.
Had a great experience working with Jennifer and Cathleen towards purchasing glasses for my son. It took few couple tries and a phone call but they were so patient in hearing our concerns and then in helping us in ordering and purchasing the right glasses. I really recommend the team at the Fair Oaks mall lens crafters. From what I saw while there, the entire team took time and was patient in helping all their customers.
Mariam and Nabeel at LensCrafters were fantastic! They helped me pick out two great pairs of glasses, and they arrived in less than a week. Super easy to work with, very helpful, and made the whole process smooth. Highly recommend!
I had such a great experience at LensCrafters in Fair Oaks Mall. Kiny assisted me during my visit and she was truly wonderful, warm, professional, and incredibly kind. She took the time to help me find the perfect frames, and her patience and attention to detail made the whole process so easy and enjoyable. The store itself has an impressive selection of styles to choose from, which made shopping fun and stress free.
I also had my eye exam with Dr. Idriss at the adjacent eye clinic, and she was absolutely fantastic, friendly, knowledgeable, and thorough. She explained everything clearly and made sure I felt comfortable every step of the way.
Overall, between the excellent service from Kiny, the great frame selection, and Dr. Idriss's expertise, this was one of the best optical experiences I have ever had. I highly recommend this location to anyone looking for top notch care and service.
I had a disappointing experience with the manager, Denise. I received a detailed quote and invoice in advance for a specific frame and prescription lenses, and I went to the store after my eye exam to complete the purchase and provide my prescription.
At that time, I was informed that I would not be allowed to keep the original lenses from the frame, despite paying full price for the frame and separately for the prescription lenses. This condition was not stated in the original quote or invoice and was inconsistent with my prior experiences at other LensCrafters locations.
When I asked for clarification, no clear explanation was provided, and my concerns were not addressed before the request was ultimately refused. This resulted in a confusing and frustrating experience. I expect clearer communication and more consistent handling of quoted purchases from LensCrafters management, and I hope this location's practices are reviewed by corporate.
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 11784 Lee Jackson Memorial Hwy, Fairfax, VA 22033, United States, Fairfax, Virginia 22033.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 703-359-9744 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 10 am-8 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Fairfax accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Fairfax, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Fairfax, call +1 703-359-9744 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Fairfax?
Choosing a verified eye clinic like LensCrafters in Fairfax ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.