⭐Customer Reviews
4.8
★★★★☆
403 reviews on Google
I had a wonderful experience at LensCrafters. Mrey provided outstanding service and helped me throughout the entire process of choosing my glasses. She assisted me in selecting the right frame, the right color, and the most suitable lenses for my eyes.
Maria was very professional, knowledgeable, and patient. She answered all my questions with care and made sure I felt comfortable with my choices. Her sense of style and attention to detail truly helped me find the perfect pair of glasses.
Thanks to Maria, the whole experience was smooth and enjoyable. I also want to thank the management for having such a dedicated and professional employee. Mrey truly represents excellent customer service.
I was greeted within seconds of entering the store by Dina. Once she knew what I was looking for, she guided me to several options and quickly helped me narrow down my choices. She then gave me time to go through the frames and see what I liked while she loaded my insurance details and reviewed my budget and coverage. When needed, she helped me choose the final frames that worked best for me. She was attentive and helpful, and I was able to find what I wanted in under an hour.
I would like to share my wonderful experience with this optical store. Unfortunately, I missed my appointment due to unforeseen circumstances, but Sarah reached out to me and showed genuine care and professionalism. She made every effort and successfully found me another appointment with the doctor.
Mary was also extremely helpful during my visit. She assisted me while communicating with the doctor, carefully explained my vision issues, and provided honest advice. She was kind, patient, and very supportive, especially when helping me choose the right glasses.
Thank you, Sarah and Mary, for your excellent service. I will always choose this optical store for myself and my family. This is truly how respectful and professional customer service should be.
Efficient, proof customer service. They gave me plenty of time to pick and choose from their broad selection of designer frames. Once I was ready, J.Ace at the Springfield LensCrafters helped me to complete the transaction smoothly and efficiently. No extra fuss, which I appreciated.
Had a wonderful experience at this LensCrafters location! They have a great selection and the staff is incredibly welcoming. Sara was a standout--she was patient, knowledgeable, and gave me excellent advice on two new pairs of glasses (one for everyday wear and one for computer/work wear). They currently have a great promotion running making my purchase surprisingly affordable, even with my expensive prescription. Highly recommend this store; I'll definitely be back!
Excellent service from entering the Lens Crafters location in Springfield, Virginia to making a purchase of my first progressive glasses. I was educated about which frames would work and why and then given as much time as I needed to make a choice. I can't wait until I return to pick them up.
I came in my with father today to put on lenses that he bought. They attended as soon as we walked in the door, they fixed his lenses very quickly and with efficiency, we had asked about another lenses problem and they said they would take a look and fixed it for us too. They have great service and very good with customers.
Very patient and professional staff. Oscar is an excellent representation of the company's ideals of professionalism. I am impressed.
Update (8/17/24) - came in to get a new frame because my purchased frame was damaged and Mary very patiently adjusted my existing frame. Also recycled my old pairs of glasses.
Very humbled by the consistent kindness of the Staff. Even though I didn't buy a frame today, the customer service has won me over for a future frame. That was all customer service vs pricing.
Photo shows repaired and cleaned glasses.
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 6575 Frontier Dr o, Springfield, VA 22150, United States, Springfield, Virginia 22150.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 703-971-8200 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 10 am-7:30 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Springfield accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Springfield, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Springfield, call +1 703-971-8200 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Springfield?
Choosing a verified eye clinic like LensCrafters in Springfield ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.